Associate Financial Services Representative (hybrid)

Training for this position will be fully onsite in Melville before transitioning to a hybrid schedule.

Responsibilities

• Assists in the verification of insurance benefits for services prior to admission.
• Obtains timely pre-authorization for all outpatient and inpatient services.
• Creates flawless experiences for customers by addressing inquiries and resolving service issues, including:
  • Researching and analyzing accounts receivable and outstanding balances.
  • Negotiating and advising on the collection of overdue bills and payment plans.
  • Collecting overdue payments.
  • Understanding financial assistance offerings.
  • Managing and resolving customer disputes.
• Helps in coordinating inpatient billing.
• Provides support for all finance issues and ensures compliance with appropriate regulations and contractual obligations.
• Assists in patient billing and maintaining pertinent records required for certification.
• Helps in coordinating with nursing staff in planning and organizing program activities.
• Majority of contact is internal and/or customer service oriented.
• Performs routine, structured, and transactional tasks with minimal variance from guidelines and procedures.
• Makes routine decisions within defined parameters, often limited to ongoing matters.
• Elevates questions, problems, and significant challenges to senior team members for direction or expertise.
• Prioritizes basic tasks, typically guided by standard practices or others.
• Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks.
• Performs related duties as required.

All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned but considered related are not essential functions.

Requirements

• High School Diploma or equivalent required.
• Associate’s Degree or equivalent combination of education and related experience preferred.
• 0-1 years of relevant experience preferred.

Pay

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).