Associate Field Service Technician - Northern Massachusetts - Transport

About the role

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

Responsibilities

• Possess basic electronic and mechanical aptitude
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• Utilize computer software to complete documentation, order parts, reference training materials, and more
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

Requirements

• High School diploma
• Must be at least 21 years of age to meet our driving requirements
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Willingness and ability to work an extended work week including nights and weekends at times

Physical demands

• At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products

Pay

USN: $24.54 – $33.68 USD Hourly
US5: $25.77 – $35.37 USD Hourly
US10: $27.00 – $37.05 USD Hourly
US15: $28.23 – $38.74 USD Hourly
US20: $29.45 – $40.42 USD Hourly

Benefits

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.