Associate Field Service Technician - Appleton, WI - Transport

About the role

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

Responsibilities

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Utilize computer software to complete documentation, order parts, reference training materials, and more.
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives.
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

Requirements

• High School diploma.
• Must be at least 21 years of age to meet driving requirements.
• Valid driver license in the state of residence with a good driving record; you will operate a company vehicle while abiding by company policy.
• Willingness and ability to work an extended work week including nights and weekends at times.
• Depending on customer requirements, employees in field roles that require access to customer accounts may be required to obtain various vaccinations as an essential function of their role.

Additional Information

• May be required to move, set up, and demonstrate equipment weighing up to 75 pounds (lift unassisted 75–80 pounds), reach, push, or pull to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of eye, hand, and foot movement with ability to grasp by hand and meet cognitive demands including visual and auditory discrimination/memory, reading ability, and memory retention.
• May handle various materials including but not limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals, and coated products.

Pay

$24.54 – $33.68 USD Hourly

Benefits

Health benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program

Financial benefits

• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance
• Short-term disability insurance

Schedule

Extended work week including nights and weekends at times.