Associate Field Service Engineer (Fixed Term – 12-month assignment)

Position Summary

Sony Biotechnology is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience. The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications.

Primary Region

• New England: Massachusetts, Connecticut, New Hampshire, and Upstate New York
• NY Metro: New York, New Jersey, Pennsylvania

Key Responsibilities

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
• Aid with troubleshooting technical issues related to flow cytometry instrumentation
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report
• Communicate product quality observations or service concerns to appropriate team members
• Support customer satisfaction through professional communication and timely follow-up
• Aid with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis
• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
• Travel to customer sites as required within the assigned region

Qualifications

• Applicants should be recent college graduates within the past 6 months
• Must hold a 2-year Associate degree or 4-year Bachelor’s degree (preferred)
• Must have a valid driver’s license and own or have access to a reliable vehicle
• Must hold a valid U.S. passport for potential travel to Canada
• Must be authorized to work in the United States
• Ability to travel, including overnight travel, as needed
• Flexibility with schedule and ability to adapt to last-minute changes
• Candidate will be expected to work from home learning how to assist customer’s on the phone/remotely for technical troubleshooting when not traveling to customer sites

Additional Requirements

• Strong analytical and problem-solving skills
• Strong customer focus and professional communication skills
• Highly organized with good follow-up skills
• Self-motivated team player with a willingness to learn
• Basic understanding of flow cytometry or related scientific disciplines is a plus
• Computer skills required, including typing, email, and basic software use

Program Details

• Fixed-term post graduate position of up to 12 months
• Field-based role supporting the New England region or NY Metro region
• May lead to a full-time regular position for selected candidates

Benefits

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
• Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.
• Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents. Other Programs: Flexible Work Arrangements, including remote and hybrid work schedules, Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
• A wide variety of employee business resource groups (EBRGs)

Target Annualized Base Salary Range

The target annualized base salary range for this position is $55,000 – $60,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.