Associate Field Engineering Specialist - Tampa, FL

About the role

This is an exciting opportunity to join the Roche Support Network as an Associate Field Engineering Specialist. In this field-based role, you will travel up to 40% of the time to provide technical repair, installation, and support for Roche assigned product lines, ensuring customer satisfaction with Roche equipment and related products. You will manage customer accounts, promote effective communication among teams, and exceed customer expectations in product and service quality.

This position supports the Tampa, FL area, and the ideal candidate will live in Tampa or within 20 miles.

Responsibilities

• Install, maintain, and repair Roche Diagnostics’ equipment following standard practices and procedures.
• Identify and analyze equipment problems, performing repairs where possible or escalating complex issues to higher levels.
• Schedule and perform preventative maintenance per department policy.
• Monitor customer equipment performance and resolve routine issues.
• Refer complex problems to higher-level support when necessary.
• Identify revenue-generating and cost-saving opportunities, implement service agreement policies, and market service contracts to existing customers.
• Provide routine technical support, including operator troubleshooting training.
• Complete and document all service and customer account-related reports, updates, and emails in a timely and professional manner, compliant with quality procedures.
• Maintain expenses within departmental guidelines and control inventory and company property.

Requirements

• High school diploma and 2 years of technical school, equivalent military training, or equivalent work experience.
• 2 years of experience repairing or servicing mechanical/system hardware and software, networking/wireless networking, or equivalent competency through training.

Preferred Qualifications

• 4-year Engineering Degree in Biomedical, Mechanical, Electrical, or a related field.
• Basic knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Ability to develop in-depth, technically related troubleshooting skills.
• Good written/verbal communication, organization, and prioritization skills.
• Effective customer service skills, including a positive attitude and maintenance of ongoing customer relationships.

Pay

The expected salary range for this position based in Florida is $55,900.00 - $103,700.00 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position qualifies for the benefits detailed at Roche’s benefits link (provided during the application process).