Associate Field Application Engineer

About the role

HARTING seeks a highly driven individual to join our team. The ideal candidate will advance sales opportunities towards design-in wins through technical support, solution development, and voice-of-customer feedback. They will provide direct response to technical support inquiries from customers, represent HARTING at trade shows, and create technical documentation for customized components.

Responsibilities

• Advance sales opportunities toward design-in wins through technical support, solution development, and voice-of-customer feedback.
• Provide direct response to technical support inquiries from customers through the HARTING website and other digital contact platforms.
• Provide onsite support for customers (in partnership with the responsible salesperson) and onsite customer presentations and product demonstrations.
• Represent HARTING at trade shows and other HARTING customer-facing events.
• Create technical documentation for customized components (i.e., private label, customized, modified, kitted parts).
• Develop and manage internal and external tools (e.g., selection guides, catalogs, search tools) that consolidate and simplify component selection to increase overall sales.
• Leverage existing internal sales and technical information platforms and AI in order to consolidate technical specifications and information for customers and provide effective response to inquiries.
• Provide product expertise and technical support for various internal departments including marketing, product management, sales, business development, and product development.
• Create and present in-person and virtual technical presentations and trainings for customers and internal HARTING personnel.
• Develop training resources for HARTING employees related to product competence, utilization of digital tools, and job processes.
• Work with product management to gather, develop, and implement proper technical competence, resources, and materials for new product launches.
• Help create, facilitate, and maintain technical onboarding program for new employees.
• Other duties as assigned.

Requirements

• Must have a valid passport for periodic international travel.

Qualifications

• Bachelor’s degree (B.S.) from a four-year college or university in an engineering discipline preferably electrical or mechanical; 0-2 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of current Windows OS and Office Suite products and various Windows applications including presentation software.
• Ability to use e-mail and web browsing software and understand the uses to obtain, document and provide information.
• Familiarity with AI tools and how to use them effectively is a plus.
• Experience with 3D modeling software beneficial.

Skills

• Knowledge of current Windows OS and Office Suite products and various Windows applications including presentation software.
• Ability to use e-mail and web browsing software and understand the uses to obtain, document and provide information.
• Familiarity with AI tools and how to use them effectively is a plus.
• Experience with 3D modeling software beneficial.

Benefits

• 21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max).
• Medical, dental, and vision Insurance – several Blue Cross Blue Shield plan options to choose from.
• Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee.
• Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy.
• 401(k) with a 4% dollar-for-dollar match – fully vested upon eligibility!

Pay

$55,000 - $65,000 (commensurate with experience, subject to change dependent on physical location).

Schedule

Hybrid working policy.