Associate Experience Strategist

We need to output HTML fragment with sections: About the role? Actually the posting includes "Who We Are", "The Role", "What You Will Do", "Who You Are", "Required Skills And Experience", "Preferred Skills And Experience", compensation info, benefits, etc. We must use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, vaccination note? The vaccination note is not boilerplate? It's about COVID vaccination requirement; might be considered boilerplate? It's not EEO but still maybe considered policy. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Vaccination note might be considered legal/health policy; but not explicitly listed. Safer to keep? Might be considered boilerplate. I'd remove it to be safe. We need to preserve all substantive information. So we need to include sections: About the role (maybe from "Who We Are" and "The Role"? Actually "Who We Are" is company overview; could be "About the role"? But they said use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include based on content. We have: - Who We Are: company description. Could go under "About the role"? Actually "About the role" is about the role, not company. But we could put company overview under "About the role"? Might be misaligned. However instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory list. We can use those headings if we have content. We need to include a section only when posting has real, specific content for it. So we need to map content to these headings. We have: - About the role: could be "The Role Your role As a Customer Experience Consultant..." That's description of role. So we can put that under

About the role

. - Responsibilities: "What You Will Do" list of duties. So

Responsibilities

with

• items. - Requirements: "Required Skills And Experience" maybe also "Who You Are" (qualities). Could be Requirements and Qualifications. We'll split: Required Skills And Experience -> Requirements (or Qualifications). Preferred Skills And Experience -> maybe Qualifications? Actually they said headings: Requirements, Qualifications, Skills. Could treat Required as Requirements, Preferred as Qualifications, and maybe Skills separate? But we have skills listed in both required and preferred. Could combine. Simplify: Use sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. No Schedule because not specified. We must not include sections with filler like "commensurate with experience". We have actual pay range. We have benefits description: "You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off." Also mention discretionary annual bonus program. So we can put Benefits. Pay: compensation range details. We must not include "Who You Are" as separate heading if not matching allowed headings; but we could incorporate into Requirements or Qualifications. The "Who You Are" section includes growth mindset, customer-focused, open and borderless, etc. Those are qualifications/attributes. Could go under Qualifications. Thus:

  About the role

  At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. ... The Role Your role As a Customer Experience Consultant, you will shape how customers experience products, services, and digital interactions by translating human insights into actionable experience strategies. ...

  But we need to avoid duplication. The "Who We Are" paragraph plus role description. We'll combine. Responsibilities: list each bullet from "What You Will Do". We'll extract each sentence starting with a verb. List: - Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities - Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights - Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations - Define future state customer journeys and experience roadmaps that guide execution - Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams - Act as the subject matter expert for end user needs throughout consulting engagements - Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans - Support the translation of experience strategy into measurable outcomes and implementation guidance We'll put each as
• . Requirements: Required Skills And Experience list: - Experience leading customer or user experience strategy within consulting or transformation engagements - Hands on experience conducting qualitative research such as interviews, observations, or ethnographic studies - Proven ability to synthesize research into clear insights, experience frameworks, and strategic recommendations - Experience creating customer journey maps, experience maps, and future state concepts - Ability to facilitate structured workshops using design thinking or experience led methods - Demonstrated collaboration with cross functional teams including strategy, design, analytics, and technology - Experience acting as an advocate for the end user throughout project delivery We'll put as
• . Qualifications: Preferred Skills And Experience plus Who You Are attributes. Preferred: - Experience working on digital transformation or service design initiatives - Familiarity with experience measurement approaches and experience led KPIs - Exposure to change management or implementation planning tied to experience strategy - Experience working with enterprise or complex customer environments Who You Are attributes (growth mindset, customer-focused, open and borderless, etc.): - Growth mindset; keen to drive your own personal and professional development - Customer-focused – someone who prioritizes customer success in your work - Open and borderless – naturally inclusive in how you work with others - Commitment to diversity and inclusion (Kyndryl is committed to creating a diverse environment...). Might be boilerplate? It's EEO-ish. Might remove. But it's part of Who You Are. Could keep as qualification: "Commitment to fostering a diverse and inclusive workplace". Might be okay. We'll include those as
• . Benefits: comprehensive benefits package + discretionary annual bonus program. We'll put:

  You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

  This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.

  Pay: compensation range details. We'll put:

  The compensation range for the position in the U.S. is $63,360 to $114,120 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $76,080 to $137,040; California (All Other): $69,720 to $125,640; Colorado: $63,360 to $114,120; Massachusetts: $63,360 to $125,640; New York City: $76,080 to $137,040; Washington: $69,720 to $125,640; Washington DC: $69,720 to $125,640.

  We should not include Schedule section as not specified. We must output only HTML fragment, no markdown fences. Let's craft. Check for any boilerplate: We removed EEO lines, vaccination note, "Applications will be accepted on a rolling basis.", "Get Referred!", "Being You Diversity..." maybe some of that is boilerplate but it's about diversity and inclusion; could be considered EEO. Safer to remove. Also "What You Can Expect..." section about state-of-the-art resources etc. That's maybe benefits but could be considered fluff. However it contains substantive info about learning programs, volunteering, etc. Might be considered benefits? Could include under Benefits? But we already have benefits. Could add a subsection? But we only have Benefits heading. Could add more

  under Benefits about learning programs, volunteering. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should include that info somewhere. Could add another section like "What You Can Expect" but not in allowed headings. However we can still use

  for any heading; the examples are not exclusive. So we could add a heading like "What You Can Expect". But they said use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings, but not strictly limited? Safer to stick to those headings. But we need to preserve all substantive info; we can incorporate that info under Benefits or maybe under About the role? The "What You Can Expect" includes learning programs, volunteering, etc. Could be considered part of Benefits or maybe separate "Learning & Development". But not in list. Might be okay to add a heading like "Learning and Development". However instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can use other headings if needed, but better to stick to those to avoid risk. We can incorporate the learning programs and volunteering into Benefits section as additional bullet points. Thus Benefits

  • Medical and dental coverage
  • Disability
  • Retirement benefits
  • Paid leave
  • Paid time off
  • Access to employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
  • Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations

  Also mention discretionary annual bonus program maybe under Benefits or Pay. Could be under Benefits as "Eligible for discretionary annual bonus program based on performance". We'll add. Now ensure we didn't include any boilerplate like EEO lines. We removed "Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer..." etc. Also removed "Note: If this is a sales commission eligible role..." maybe keep? It's about compensation; could be relevant. It says: "Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program." That's substantive about compensation. We'll include under Pay or Benefits. We'll add a sentence. Also "Applications will be accepted on a rolling basis." is application instruction; remove. "Get Referred!" also application instruction; remove. Now compile HTML. Let's write:

  About the role

  At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As a Customer Experience Consultant, you will shape how customers experience products, services, and digital interactions by translating human insights into actionable experience strategies. You will lead experience‑driven problem solving from discovery through execution, ensuring customer needs are clearly understood, prioritized, and embedded into future state solutions. This role balances research, strategy, and collaboration, with clear ownership of experience outcomes across consulting engagements.