Associate, Enrollment (Mon-Fri: 10:30a-7p)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We need to parse the job posting. We have content: "How You’ll Make An Impact At Strive Health..." that's about mission, etc. Could be "About the role" or "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Skills, Benefits, Pay, Schedule). So we need to decide which sections are present. Let's extract: - About the role / mission: The first paragraph: "How You’ll Make An Impact At Strive Health, patients come first..." That's about the company mission and impact. Could be "About the role" or maybe "About the company". We'll treat as "About the role". - Responsibilities: The "What You’ll Do" section includes responsibilities: educating patients, scheduling, collecting info, building trust, etc. Also "The Day to Day" bullet list. So we can put responsibilities. - Requirements: Minimum Qualifications and Preferred Qualifications. Could be "Requirements" and "Qualifications". The instruction includes both Requirements and Qualifications as possible headings. We need to decide. Usually Minimum Qualifications = Requirements, Preferred Qualifications = Qualifications (or Skills). But we have also "About You" which is more like Skills/attributes. We need to avoid filler sections. We'll include sections that have substantive content. Let's list content: 1. About the role/mission: first paragraph up to "Benefits & Perks". Actually after that there is "Benefits & Perks". So we could have "About the role" covering mission and impact. 2. Benefits & Perks: detailed list: Hybrid-Remote Flexibility, Comprehensive Benefits, Financial & Retirement Support, Time Off & Leave, Wellness & Growth. That's substantive. So we need a Benefits section. 3. What You’ll Do: responsibilities. 4. Minimum Qualifications: requirements. 5. Preferred Qualifications: qualifications. 6. About You: skills/attributes. 7. Pay: Hourly Range: $23.22-$26.25 with note about 5% differential. That's pay info. So we need a Pay section. 8. Schedule: Not explicitly given. There's mention of ability to work 10:30am – 7pm (shift). That's schedule info. So we could include Schedule section with that shift. We should not include boilerplate like EEO, equal opportunity, etc. Remove those lines. We must not repeat job title as heading. Not include Job ID. We must use

for headings,

• for lists,

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to format lists appropriately. Let's extract each section's content precisely. First, "How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!" That's prose. We'll put in

  . Next Benefits & Perks: The text: "Benefits & Perks Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. To learn more about our offerings, click here." We need to turn into a list. Each bullet is a benefit category with description. We'll make

  • for each. We should preserve the dash and details. Now Responsibilities: "What You’ll Do The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. Depending on the patient’s eligibility, this role will also be collecting sensitive patient information to assist our care teams in preparing the right services for the patient. Building trust-based relationships is at the core of Strive’s care model, and that patient experience starts with the Enrollment Associate. By establishing an empathetic connection with our patients, this individual will convincingly present Strive’s care model based on patient needs, nimbly address inquiries and objections, and be the patient’s support anchor throughout the enrollment process. This role is a high call volume remote contact center-based position that supports Strive patient growth initiatives through both inbound and outbound calls. Success is dependent upon supporting our patients to schedule appointments with our providers. As a data-driven organization, we will use key performance indicators to help guide and coach this role’s performance. This includes daily contacts, first call resolution, average handle time, and quality process adherence within our systems of record. This individual will report to the Lead, Enrollment. The Day to Day Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits. Understands patient requirements, leading with empathy for individual healthcare needs. Asks the right questions to gain trust and a thorough understanding of individual patient needs. Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient. Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received." We need to turn into list of duties. Could break into bullet points. The instruction: Use
    • for any list of duties/requirements/benefits. So we should make a list. We'll extract each duty sentence. Let's parse: - Educating patients about their eligible healthcare services and directly scheduling them with our provider team. - Depending on the patient’s eligibility, collecting sensitive patient information to assist care teams in preparing the right services. - Building trust-based relationships (core of care model). - Establishing empathetic connection with patients to convincingly present Strive’s care model based on patient needs, nimbly address inquiries and objections, and be the patient’s support anchor throughout enrollment. - Role is high call volume remote contact center-based position supporting patient growth via inbound/outbound calls. - Success dependent on supporting patients to schedule appointments with providers. - Use KPIs to guide/coach performance: daily contacts, first call resolution, average handle time, quality process adherence. - Reports to Lead, Enrollment. - Day to Day: Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits. - Understands patient requirements, leading with empathy for individual healthcare needs. - Asks the right questions to gain trust and thorough understanding of individual patient needs. - Discovers and acts on opportunities to provide patient value, such as key information about Strive Health programming that can be a direct benefit. - Nimbly addresses inquiries and overcome objections most associated with patients not fully understanding the full value of Strive Health services vs services being received. We'll make a
      with each as
      • . Now Minimum Qualifications: "2+ years’ of combined education, experience, or certification related to patient enrollment. Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency Ability to travel and be onsite to meet business needs.Ability to work 10:30am – 7pm" We need to preserve. There's some formatting oddities: "Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency" maybe missing something. We'll keep as is. We'll make list. Preferred Qualifications: "2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center. 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions. 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes." Make list. About You: "Comfortable asking health-sensitive questions and selling healthcare services in a warm, empathetic, and caring manner. Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve. Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals. Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive’s mission to help kidney disease patients access better care. The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients." Make list (or could be prose). We'll make list. Pay: "Hourly Range: $23.22-$26.25 *This range is inclusive of a 5% pay differential due to the alternative shift hours Final compensation will be determined based on location, experience, and qualifications." We'll put in

        . Schedule: The shift info: "Ability to work 10:30am – 7pm". Also maybe mention hybrid-remote flexibility but that's benefits. We'll put schedule as that shift. We need to ensure we don't include boilerplate: EEO, drug free workplace, visa sponsorship, accommodation, etc. Remove those lines. Now produce HTML fragment with headings

        for each section we include. Order: About the role, Benefits, Responsibilities, Minimum Qualifications (Requirements), Preferred Qualifications (Qualifications), About You (Skills), Pay, Schedule. We need to ensure we don't create empty sections. Let's craft. We'll start with

        About the role

        then

        ... mission paragraph.

        Then

        Benefits

        then
        with li items. Benefits items: - Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits. - Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. - Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources. - Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves. - Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. Note: The original had "To learn more about our offerings, click here." That's a link/instruction; we should remove as it's likely boilerplate/application instruction. So omit. Now Responsibilities:

        Responsibilities

        with li items as enumerated. Let's list them clearly: - Educate patients about eligible healthcare services and directly schedule them with provider team. - Collect sensitive patient information (based on eligibility) to assist care teams in preparing appropriate services. - Build trust-based relationships, establishing empathetic connections to present Strive’s care model, address inquiries and objections, and serve as patient support anchor throughout enrollment. - Operate as a high‑call‑volume remote