Associate Engineer – M365 Solutions

About DGR Systems

DGR Systems is an IT service provider founded to help companies get the most out of their business technology investments. Over the years, we have helped many businesses implement transformational IT solutions so that they can concentrate on growing their businesses and realizing their goals.

We understand that having the right people on our team is what differentiates us and we focus our efforts on ensuring that all team members share a common set of core values designed to foster a productive and enjoyable work environment. We are committed to providing a positive, inclusive work experience that supports our team with training, development, and coaching to allow them to achieve their personal growth objectives.

Description

DGR Systems, a growing premier technology consulting company, is looking for an Associate Engineer for Microsoft 365 solutions. This is an entry-level engineering role intended for someone early in their technical career who is ready to build hands-on experience in Microsoft 365 delivery, administration, and consulting.

Responsibilities

• Support Microsoft 365 customer environments through assigned engineering tasks, basic administration, and ticket-based work.
• Aid Engineers and Senior Engineers with customer engagements, project activities, assessments, and implementation support.
• Perform surface-level tenant reviews, basic health checks, configuration validation, and research using provided guidance, standards, and checklists.
• Document technical findings, configuration notes, ticket activity, project contributions, and work completed.
• Follow DGR delivery standards, engineering practices, escalation paths, and documented procedures.
• Identify when issues require escalation and work with Engineers or Senior Engineers to understand recommended remediation approaches.
• Pursue Microsoft certifications, technical training, and hands-on learning aligned to progression toward Engineer and Senior Engineer responsibilities.
• Build increasing familiarity with Microsoft 365 features, security recommendations, delivery standards, and customer-facing consulting practices.

Requirements

• At least one year of experience working with Microsoft 365 technologies in an administrative or support capacity.
• Interest in developing Microsoft 365 administration skills, including Exchange Online, Teams, SharePoint Online, and OneDrive for Business.
• Ability to follow documented procedures, checklists, troubleshooting steps, and engineering guidance.
• Developing troubleshooting mindset for common access, collaboration, productivity, and Microsoft 365 administration issues.
• Awareness of Microsoft 365 security concepts such as MFA, Conditional Access, and email protection.
• Exposure to PowerShell or willingness to learn basic administrative scripting.
• Excellent communication and customer service skills.
• Ability to balance assigned tickets, project support, administrative tasks, and learning objectives in a consulting engineering environment.

Professional Certifications Preferred

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Administrator Associate/Expert
• Messaging Administrator Associate

Benefits

• Group Health Care Plans (Medical, Dental & Vision)
• Company Paid Life Insurance (Basic & AD&D)
• Company Paid Short-Term & Long-Term Disability
• Company Paid Family Leave (Maternity, Paternity)
• Voluntary Insurance Options (Voluntary Life, Accident Insurance, Critical Illness Insurance)
• 401(k) with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Certification Reimbursement
• Work From Home Program
• Wellness Resources

Professional Services

Remote (Tampa, Florida, US)