Associate Engineer, IT Laboratory Systems

About the role

We are seeking an Associate Engineer, IT Laboratory Systems to support laboratory and manufacturing benchtop IT systems in a GMP-regulated environment. This role provides hands-on technical support, troubleshooting, and operational execution to ensure system availability and compliance across manufacturing and laboratory operations.

Responsibilities

• Provide technical support for laboratory benchtop equipment and IT systems.
• Perform routine maintenance and troubleshooting of laboratory instruments and IT hardware.
• Aid in the installation and configuration of laboratory software and hardware.
• Ensure compliance with industry standards and laboratory protocols.
• Collaborate with laboratory staff to identify and resolve technical issues.
• Maintain accurate records of maintenance and support activities.
• Assist in the training of laboratory personnel on the use of IT systems and equipment.
• Stay updated with the latest advancements in laboratory technology and IT systems.

Qualifications & Experience

• One year of technical support experience or relevant IT certifications required; bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Basic understanding of laboratory equipment and IT systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to execute assigned tasks with minimal supervision while collaborating effectively with cross-functional teams as needed.
• Strong organizational skills and attention to detail.
• Familiarity with laboratory software and hardware is a plus.
• Experience with routine maintenance and troubleshooting of IT systems.
• Demonstrated ability to manage multiple tasks and meet deadlines.
• Ability to work non-standard schedules, including nights, extended hours, weekends, and holidays.
• Flexibility to support day shift operations as required to meet business needs, including coverage during planned and unplanned absences.
• Ability to report onsite within a reasonable timeframe to support operational needs.