Associate Endpoint Analyst

Essential Duties And Responsibilities

• Communicate effectively with constituencies and teammates
• Troubleshoot, diagnose and repair endpoint issues
• Effectively research to solve issues and discover new solutions
• Use and manage tools and applications required to support endpoint assets
• Understand endpoint networking
• Deploy new hardware and software
• Respond to incidents in a timely manner
• Consult with end users and department representatives
• Be an active member of project teams when required

Qualifications

• Maintain a professional appearance and demeanor at all times

Skills

• Understand the basics of Windows, MacOS, Android and iOS Operating Systems
• Demonstrable skills for and commitment to good customer relationship management
• Communicate effectively to all groups through both oral and written channels
• Maintain strict confidentiality and attention to detail are essential
• Knowledge of Microsoft Office 365 applications, email clients and Internet Browsers
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public
• Exercise independent judgment in complex and new situations
• Manage multiple, concurrent projects, and meet strict deadlines
• Detail-oriented and willing to work in a changing environment
• Broad knowledge of Campbell University policies and procedures and FERPA guidelines