Associate Employee Benefits Consultant

About the role

Graham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow. We value empathy, discipline, integrity, courage, and tenacity- and we are seeking professionals who share these values to join our team. JOB PURPOSE: This position will be responsible for the daily service of assigned accounts under the direction of Account Manager(s). This person will eventually assume full Account Management duties on certain accounts, while assuming responsibility for assigned lines of business for larger accounts.

Responsibilities

• Work with Employee Benefits Consultants and Producers on marketing of new and renewal business to include: Using independent discretion and judgment collect, analyze and interpret data from client benefit plans
• Develop potential solutions and alternatives and make recommendations to Employee Benefits Consultant and/or Producers
• Assist in preparation of new and renewal proposal presentations
• Present renewal proposals, or portions of renewal proposals, to clients as assigned by Account Manager.
• Handle day-to-day service issues
• Provide excellent customer service to clients and their employees
• Using independent discretion and judgment handle claim research and resolution for clients and their employees
• Liaison between carrier/vendors and clients and their employees
• Document all client related service issues in the Agency Management system.
• Responsible for maintaining client and benefit plan information on employer web portal.
• Attend annual enrollment meeting and benefit fairs for clients when requested.
• Coordinate new client implementations and support broader project and team initiatives as needed.
• Negotiate and advocate on client’s behalf with insurance marketplace.
• Maintain current knowledge of marketplace, available coverage’s, carriers and legislative regulations.
• Attend client meetings with Employee Benefits Consultant/Producers as requested.
• Perform other duties as requested.
• Serve as a peer mentor and resource to less experienced Account Analysts, providing guidance, coaching, and knowledge-sharing to support their development.
• Maintain client files, including filing, correspondence and chart documents.
• Coordinate Annual Benefit fairs and enrollments with clients and vendors
• Assist with on-going account administration.
• Prepare/Draft client and vendor correspondence.
• Maintain database of census and related information for client accounts.
• Prepare and coordinate print material for enrollments.
• Prepare employee surveys and benchmark surveys as requested.
• Manage and prepare internal quality assurance