Associate, Donor Support

Promptly answering all calls in a courteous, caring, and professional manner and making follow-up donor calls as needed.

Identifying donor needs and responding to donor requests and concerns using appropriate research techniques.

Preparing and ensuring the accuracy of special letters, honor/memory letters, and other standard letters.

Ensuring proper coding of donor interaction within the donor database.

Distributing donor documentation to appropriate departments.

Responding to website feedback by doing research and writing replies to donors, conducting initial processing of matching gifts, resolving credit card issues, and special projects.

Qualifications

• 2 plus years of relevant work experience in customer service and hospitality
• A customer-friendly tone and the ability to convey professionalism and empathy with donors
• Strong abilities in problem-solving to effectively and proactively provide timely response to donor concerns and requests which often includes requests to pray, processing of donations, and requests for information
• Ability to display cultural sensitivity to both the Jewish and Christian communities and a broad understanding of the Evangelical Christian community
• Core values of integrity, humility, accountability, collaboration, dignity, and innovation with the ability to foster this in a work environment
• Great ability to multi-task
• High school diploma or equivalent required; college degree is a plus
• Strong computer capabilities that include familiarity with customer databases and Microsoft Office. Ability to accurately type 50 WPM

Benefits

• Professional growth opportunities
• Mission focused work
• Great benefits
• Newly designed offices
• Located on Wacker Drive, across from the Chicago Riverwalk

Pay

TBD

Schedule

Full-time, Temp-to-Hire