Associate Director - Workplace Experience, Hospitality and Project Management

The Role

At DTCC, you will have the opportunity to:

• Work on innovative projects
• Collaborate with a dynamic and supportive team
• Help elevate employee experience across a global organization

Responsibilities

You will lead the integration of workplace technology, space strategy, hospitality and food service, and employee amenities.

• Employee Experience & Engagement:
• Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
• Lead employee engagement initiatives (events, wellness programming, amenities)
• Develop and deliver employee communications (email, intranet, digital signage)
• Track customer satisfaction and workplace performance metrics
• Workplace Technology & Data Management:
• Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)
• Maintain workplace data integrity (space, rooms, inventory)
• Analyze utilization and experience data to produce insights and reporting
• Partner with IT, Security, architects, and engineers on system integration
• Manage budgets related to workplace technology initiatives
• Hospitality, Food Service & Amenities:
• Oversee hospitality, food service, and workplace amenity programs
• Manage vendor relationships and service delivery performance
• Partner with Procurement, Finance, and Workplace Services on KPIs and governance
• Lead service recovery, escalation management, and continuous improvement
• Ensure alignment to employee experience strategy and sustainability goals
• Project Management & Delivery:
• Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
• Partner with Procurement on vendor selection and onboarding
• Lead cross-functional project execution with internal and external stakeholders
• Manage schedules, budgets, risks, and deliverables through implementation

Qualifications

• Bachelor’s degree required
• 10+ years of progressive experience in a complex corporate workplace environment
• Demonstrated experience across:
• Workplace technology
• Workplace experience / hospitality
• Vendor and program management

Talents Needed for Success

• Strong knowledge of workplace technology platforms and service tools
• Proven ability to deliver hospitality-driven, service-oriented workplace environments
• Strong project and stakeholder management skills
• Excellent communication skills (employee-facing and executive-level)
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Proactive, solutions-oriented mindset