Associate Director, TRIO Access Student Support Services (Grant Oversight)

Job Summary The Associate Director is responsible for the administration of the TRIO Access Student Support Services grant projects, including maintaining a caseload of project students, supervising project staff, coordinating project activities, and preparing federal reports. The Associate Director assists the Program Director in supervising TRIO Access support staff, managing the project data collection system, monitoring student progress, evaluating program activities, monitoring program outcomes, and preparing regular reports relevant to the effective administration of the project. Duties And Responsibilities Commitment to CCRI’s Mission: Demonstrate a commitment to the philosophy and mission of a comprehensive community collegeWork collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiencesWork collaboratively with others and provide quality customer service in a diverse and inclusive environment Administrative Maintain the project's data collection system to generate accurate reports of project performance; and monitor program records to ensure compliance with federal requirementsAccurately document, maintain, and track student interactions, information, and progression through CCRI systems such as Banner, Civitas, Argos Reports, and CRMEngage in research and planning activities necessary for the success of project; analyze, and report information about participant characteristics, needs, services, progress and outcomes; conduct program evaluation activities Leadership/Management Lead and supervise support and professional staff including conducting performance evaluations Responsible for the coordination and administration of all grant program activitiesEstablish and maintain a learning environment of acceptance and respect for students from diverse backgrounds and with a wide range of abilitiesKeep professionally current by participating in department and college-wide activities and training, and, when appropriate, regional and national meetingsLead and monitor achievement of individual, team, and department goals on a daily, weekly, and monthly basis to ensure student success goals and all project objectives are metActively participate on assigned college and community committees as well as college-wide diversity initiativesCommunicate effectively with all program staff to ensure the continued successful operation of the programPerform other duties as assigned Service Development And Delivery Plan, conduct and supervise incoming student program orientation and workshops to inform, prepare, and motivate studentsDevelop, teach and coordinate effective skill development, study strategies, financial aid, financial literacy, transfer and motivational workshops and seminars to address students’ needsParticipate in recruitment activities and student retention initiatives including attending virtual and/or onsite open house events, information sessions, webinars, and other events as requested to offer guidanceAssist in developing and organizing program special events including visits to four-year institutions and cultural events Student Onboarding And Success Demonstrate high-quality customer service throughout all student interactionsReview program applications, interview applicants, screen eligibility and select applicants into the program in accordance with federal regulationsConduct recruitment and outreach to students to ensure that annual federals goals are metIdentify and assess student needs using interviewing skills and standardized academic, career, personality and motivational instruments to develop effective, individualized educational plans for studentsProvide intensive academic planning and personal college success counseling to caseload of students using knowledge of program and degree requirements, transfer articulation agreements and academic programsEnsure students are individually advised and assisted with pre-registration privilegesInspire, coach, and advise assigned population of students on their program, learning environment, administrative and registration processes, and potential life issues such as time management, academic challenges, and study skills through graduationAdvise students regarding transfer options to four-year colleges and facilitate the successful transfer of students to four-year institutionsAssist students with educational and career goals in individual and group settingsRegularly monitor students’ academic progress, recommend and refer to appropriate interventions and services, assist program students with problem solving and motivate students to persist toward achievement of postsecondary degreeWork to ensure that all eligible students are provided with sufficient financial aidMonitor Satisfactory Academic Progress and assist students through the satisfactory academic progress appeals process. Establish and monitor educational plan for students with approved appealsAct as a liaison, advocate and resource person for students Caseload Student Success Assist students, individually or in groups, with College Scheduler class registration, Satisfactory Academic Progress workshops, etcMonitor and reach out to students, intervene early with students, and assist students through the satisfactory academic progress process. Assist students with completing financial aid appeal packages, reviewing documentation, making appeal decisions, and completing decision documentation. Establish and monitor educational plans for students with approved appealsPossess a thorough understanding of CCRI knowledge, policies, procedures, and systems to effectively and accurately guide and coach students with situation applications and self-service usageMaintain a mastery of advising content knowledge for academic programsMaintain basic knowledge of federal and institutional policies and regulations about Federal Title IV, RI Promise, payment plans, and billing system by participating in ongoing internal and external trainingEnsure highly visible and dynamic interactions with students by phone, video conferencing, text, and email regularly and consistentlyContribute to individual, team, and department goals daily, weekly, and monthly to meet student success goalsDemonstrate high-quality customer service throughout all student interactionsParticipate in college-sponsored recruitment activities and retention initiatives, including attending virtual and onsite open house events, information sessions, webinars, and other events as requested to offer guidanceProvide individualized and group support services to students to enhance their academic performance, retention, on-time graduation, and successful transfer to a 4-year institution Minimum Requirements Master's degreeSubstantial experience providing intensive academic advisement and support services to low income, first-generation students and students with disabilitiesKnowledge of holistic academic advising principles and best practices regarding student retention and success of target populationsDemonstrated proficient computer skills, including Microsoft Office, Internet applications, and databaseAbility to function effectively in a fast-paced environment and complete work in a timely manner Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas. Since opening its doors for the first time on September 24, 1964, the Community College of Rhode Island has created a strong foundation as the state’s only associate degree-granting institution serving all Rhode Islanders with an affordable, high-quality education. CCRI participates in E-Verify.