Associate Director, Trade Operations

Responsibilities

• Oversee 3PL and specialty distributor operations including new customer onboarding, pricing updates, inventory management, order to cash process, support chargeback management, returns and any distribution related discrepancies within customers.
• Ensure seamless distribution of high value products and manage inventory to ensure patient access.
• Monitor 852/867 as well as other data feeds to track product movement, channel pull through and produce ad hoc reporting.
• Support account management by supporting QBR preparation and development of long term partnerships.
• Cross-functional collaboration with colleagues from Market Access, Supply Chain, Commercial Ops, Quality, Patient Services and Marketing to ensure distribution model supports the overall patient journey and brand strategy.

Qualifications

• Minimum Education & Experience Requirements: Bachelor's degree required. Master's degree, MBA a plus. 8+ years of pharmaceutical trade & distribution experience with a heavy preference for rare disease or oncology experience within 3PL and specialty distributors.
• 8+ years of experience in related fields such as Market Access, Wholesaler or Specialty Pharmacy account management, 3PL management or distribution & supply chain management in pharmaceutical / biotech companies.
• Understanding of the current healthcare landscape, compliant manufacturer practices, 3Rd Party Logistics, product distribution, and product fulfillment.
• Strong analytical skills with a proven ability to determine trends and inform strategy.
• Ability to build strong customer relationships, strategic planning and influencing skills.
• Knowledge of data flow, chargeback management and or DSCSA requirements.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Demonstrated leadership and management skills.