Associate Director, Technology Innovation - Google Engineer

Responsibilities

• Drive day-to-day platform delivery and execution across releases, upgrades, patches, and configuration changes; coordinate change management activities to ensure controlled, well-documented deployments within firm risk and security guardrails
• Own operational readiness and continuous improvement including runbooks, standard operating procedures, monitoring/alerting, capacity planning, resiliency testing, and performance tuning; identify and remediate recurring issues through root cause analysis
• Enable safe and scalable integrations by developing and maintaining best practices and reference patterns for connecting Gemini Enterprise to other internal Enterprise systems; support onboarding of new out-of-box agents and features with appropriate governance
• Partner with Google and internal stakeholders on operational and technical topics, including ticket escalation, support case management, roadmap coordination inputs, and validation of fixes or enhancements
• Track platform health and service performance by owning key operational metrics (uptime, latency, incident trends, ticket aging, change success rate), producing regular reporting, and driving actions to meet established Service Level Agreements (SLAs)

Qualifications

• Minimum eight years of recent experience in technology operations, application support, or system administration; experience supporting cloud-based platforms is preferred
• Bachelor's degree from an accredited college or university is required
• Demonstrated experience supporting enterprise platforms at scale, including release management, operational readiness, monitoring, and reliability practices; experience deploying, supporting, or scaling Google platforms (including Gemini Enterprise) is preferred
• Hands-on experience with incident triage, ticketing systems, change management, and documentation practices in an enterprise environment is desirable
• Familiarity with cloud concepts, identity and access management (IAM), security fundamentals, and monitoring/observability tools (logs, metrics, alerts)
• Experience with Google Cloud and/or Google enterprise platforms; exposure to AI/agent platforms or automation tools is preferred