Associate Director, Student A/R & Financial Resolutions

About the role

The Associate Director, Student A/R & Financial Resolutions serves as the tactical and operational area leader of the daily operations of several student-facing support services, including student A/R, payment processing and financial resolutions processes within UNT Student Accounting.

Responsibilities

• Leads student financial resolution operations with a focus on past-due balances, supporting student success and continued enrollment.
• Oversees the collection and application of tuition and fee payments, ensuring accuracy, timeliness, and a student-centered approach to resolving account balances.
• Implements targeted outreach for students with outstanding balances, connecting them to financial counseling, emergency support, and resolution options in partnership with UNT One Stop, SMMC, Dean of Students, and Financial Aid.
• Leads cross-campus collaboration to align financial resolution efforts with broader student support services, ensuring coordinated guidance for students facing financial challenges.
• Analyzes payment activity and past-due trends to inform outreach strategies and improve outcomes for at-risk students.
• Leads operational accounting and reconciliation for funds flowing through Student Accounting processes, ensuring accuracy, consistency, and alignment with institutional standards.
• Oversees third-party collection agencies to support effective, student-centered account resolution.
• Directs daily payment processing and payment plan administration, including system configuration, testing, and resolution of issues that may prevent enrollment or persistence.

Requirements

Required:

• Bachelor's degree and six years of progressively responsible experience in a student accounting, billing/receivables, reporting, or related business field or any equivalent combination of education, training and experience.
• Subject matter expert level knowledge of managing a significant student accounts receivable operation, including areas such as tuition/fee billing, payment processing, sponsored billing, waivers/exemptions, veterans educational benefits, and ID cards.
• Deeply familiar with enrollment data/trends and ability to design services, processes and tools which support department, division and university operations which ultimately foster enhanced student success.
• High degree of accountability and a drive to ensure student success.
• Detail oriented and function well as a working manager.
• Ability to maintain a complex workload with competing deadlines, lead a team through largescale projects and ability to communicate effectively with students, campus partners and team members.
• Ability to develop effective working relationships across team, department and division boundaries to ensure that projects and initiatives are successful.
• Combination of strong financial, analytical, communication, and process analysis skills.
• Proficient with complex reporting methodologies.
• Strong project and team management skills.

Qualifications

Preferred:

• Required License/Registration/Certifications