Associate Director, Sales Operations

About the role

The Associate Director of Sales Operations & Support serves as a key member of the Revenue Operations team, supporting the systems, processes, reporting, and training that enable Genesys Works' Corporate Partnerships team to operate effectively.

Responsibilities

• Serve as a resource for staff questions related to Salesforce processes and reporting.
• Create and maintain user guides, process documentation, and training resources.
• Support onboarding of new staff members on CRM processes and reporting tools.
• Coordinate and facilitate Salesforce and business process trainings for Corporate Partnerships and Program staff.
• Conduct recurring data audits and provide actionable insights to Revenue team leadership.
• Support analysis of corporate partner renewals, growth opportunities, and operational trends.
• Assist in preparing reports and presentations for leadership teams.

Qualifications

• 3+ years professional experience, including:
• Experience using Salesforce, including reports and dashboards.
• Experience supporting business, sales, or program operations.
• Experience facilitating training, developing documentation, or supporting change management initiatives.
• Strong Microsoft Excel Skills.
• Excellent verbal and written communication skills and a proven ability to use them to compel individuals to action.
• Collaborative problem solver who brings a customer service mindset to working with national and site level colleagues.
• Strong attention to detail and commitment to data quality.
• Sound judgment – ability to balance organizational policy with the site’s values and business need.