Associate Director, Residential Mortgage Loan Servicing

About the role

The Residential Mortgage Loan Servicing Associate Director will manage the loan closing and servicing processes for a portfolio of Residential Transitional Loans (“RTLs”), and Single-Family Rental (“SFR”) loans in addition to other loan structures. This hands-on role requires experience with residential mortgages, asset management processes, and technical infrastructure maintenance.

Responsibilities

• Establish and maintain a comprehensive servicing oversight process to monitor performance, compliance, and data accuracy across all servicing activities.
• Manage third-party servicers, ensuring operational accuracy, compliance with servicing standards, and timely delivery of critical reporting to support decision-making.
• Oversee day-to-day servicing needs, delivering data analysis, project execution, risk management, and operational solutions aligned with strategic goals.
• Lead and develop junior team members through mentorship and skills training.
• Collaborate with Accounting, Operations, and Back-Office teams to set up new investments, ensure accurate reporting, and streamline cross-functional workflows.
• Partner with various teams as mentioned above to design, implement, and maintain scalable internal processes, and reporting infrastructure.
• Assist in the closing of residential mortgage loans and manage loan draw funding requests, ensuring accurate documentation and timely execution.
• Complete special projects as assigned by management.

Qualifications & Experience

• A bachelor’s degree in business or equivalent work experience is required.
• Minimum of 5-7 years relevant work experience.
• Excellent Microsoft Office skills.
• Excellent written and verbal communication skills.
• Self-starter who needs minimal direction.
• Ability to manage multiple projects simultaneously.
• Experience with thinkFolio order management and portfolio modeling system a major plus.
• Able to establish and maintain effective working relationships across departments.
• Both general and front-line knowledge of real estate finance, investments, accounting, and insurance principles.