Associate Director, Quality Technology Delivery

Key Responsibilities

• Lead Delivery of Technology Systems Supporting QMS Processes
• Manage implementation, enhancement, and integration of technology platforms that support QMS processes, including: Veeva Quality Suite (QMS, Docs, Training, etc.), LabWare Laboratory Information Management System (LIMS) for Quality and Quality Control (QC) lab environments, SAP S/4 Quality Management (QM) and related Quality modules
• Ensure solutions are delivered on time, within scope, and aligned with business requirements
• Drive issue resolution, risk management, and escalation as needed
• Manage Technology Vendor Delivery and System Operations
• Oversee day-to-day execution of vendor-delivered work across Quality systems
• Ensure vendors meet agreed timelines, IT standards, and service levels
• Coordinate across multiple vendors and internal teams to deliver integrated solutions
• Partner with Quality to Enable Effective Solutions
• Work closely with Quality stakeholders to understand business needs and translate them into IT system requirements
• Ensure solutions align with Quality-owned business processes and workflows, and enable standardized, scalable ways of working
• Support user readiness and enablement, with adoption led by Quality and other business stakeholders
• Act as a trusted partner to Quality teams for system-related needs and improvements
• Support Data Integration and Reporting (in partnership with IT Data & Artificial Intelligence)
• Collaborate with IT Data & AI to ensure Quality data is captured, structured, and accessible for reporting and analytics
• Enable consistent data flows across lab, manufacturing, and Quality domains
• Help ensure data quality, consistency, and traceability across systems

Required Qualifications

• B.S., M.S., or Ph.D. in a science or engineering discipline
• 10+ years of experience supporting Quality IT systems in life sciences
• Strong understanding of GxP, Quality processes, and regulatory requirements
• Proven experience delivering enterprise systems (e.g., Veeva)
• Experience managing system implementations and working with external vendors
• Strong program and project management skills
• Able to work effectively with business stakeholders and cross-functional teams
• Experience operating in regulated environments with audit/inspection exposure

Preferred Qualifications

• Experience with Veeva Quality Suite, LabWare LIMS, or SAP QM
• Familiarity with system integration and data flows across enterprise applications
• Experience supporting data and reporting use cases in Quality
• Exposure to enterprise data platforms or analytics environments