Associate Director, Quality & Standards

About the role

About Fluid2Chip Fluid2Chip is a specialized technical services practice built on decades of data center expertise. We bridge the gap between traditional construction teams and the shift to high-density liquid cooling — delivering expert commissioning, flush-and-fill, fluid chemistry, QA/QC, and system optimization services that ensure mission-critical liquid cooling infrastructure performs from day one.

Job Summary The Associate Director Quality & Standards provides leadership in defining and propagating technical standards and best practices related to direct-to-chip liquid cooling system design, installation, maintenance, and operations. In this role you will lead a team of subject matter experts who provide technical guidance to internal field engineer and project management teams as well as to external clients, OEMs, and industry groups. Success in this role requires leading a team that balances ongoing standards development and process improvement activities, training field resources on those standards and processes, and providing SME support for technical escalations from project execution teams. This role requires flexibility to travel around the US up to 25%.

Responsibilities

• Team Leadership and People Development (25%) Provide direct day-to-day people management for a team of technical subject matter experts. Monitor team workload distribution; surface capacity constraints and coordinate with Operations leadership to ensure balanced, sustainable allocation. Establish and maintain team-level workflows, communication norms, and operating practices that support consistent quality and timely delivery in a fully remote environment. Identify and remove process barriers that impede team productivity; escalate systemic issues to department or operations leadership with clear context and recommended solutions. Conduct regular one-on-one meetings with all direct reports; maintain a consistent cadence of structured check-ins, feedback conversations, and goal reviews throughout the year. Serve as a primary advocate and resource for team members navigating F2C systems, processes, tools, and culture; actively connect people to the support and information they need. Model F2C values and operating norms in all interactions; actively reinforce the behaviors and standards that reflect