Associate Director - Property Management

About the role

The Associate Director of Property Management provides strategic leadership and operational oversight of the CCHS multi-family real estate portfolio including properties funded through HUD, LIHTC, USDA Rural Development, and other public or private sources. This role ensures regulatory compliance, financial sustainability, and high-quality housing operations while advancing the organization’s mission to serve low-income individuals, families, and communities.

Responsibilities

• Provide leadership and oversight for all day-to-day property operations across a multi-site affordable housing portfolio.
  • Ensure effective leasing, waitlist management, rent collection, maintenance coordination, and resident relations in compliance with program requirements.
  • Establish and maintain consistent policies, procedures, and performance standards across properties.
  • Monitor occupancy, turnover, unit readiness, and service delivery to ensure stable operations and positive resident outcomes.
  • Ensure timely processing of insurance claims and build-backs with contractors.
• Travel frequently throughout the region to each property in the CCHS portfolio for routine and emergency site visits, inspections, and resident meetings, including some evening & weekend hours.
• Ensure full compliance with all applicable affordable housing regulations and funder requirements, including local, state, and federal housing laws.
  • Oversee and ensure funder compliance with tenant files, lease-ups, income certifications, recertifications, rent calculations, file audits, and data integrity.
  • Lead preparation for NSPIRE inspections, state housing agency audits, USDA RD reviews, and funder monitoring.
  • Ensure submission of quarterly and annual compliance monitoring and reporting and address findings and corrective actions promptly and effectively.

Qualifications

• Perform other duties as assigned.

Job Requirements

• Education: Bachelor’s degree in Real Estate, Business Administration, Public Administration, Social Work, or a related field required.
• Certified Housing Asset Management Professional (CHAM), Certified Property Manager (CPM) and/or Certified Public Housing Manager (P-PHM) required.
• Experience: Required Minimum 10 years of progressive affordable housing property management experience, including portfolio or multi-site oversight.
• Strong understanding of Fair Housing and landlord-tenant law, and compliance best practices.
• Proven leadership experience managing supervisors and multi-disciplinary teams.
• Excellent organizational, analytical, and communication skills.

Physical Requirements

• This position normally requires the physical demands of standing, walking, going up and down stairs, bending, lifting, keyboard fingering or performing other work requiring moderate physical exertion, talking and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.

Wage Range

$115,000 to $135,000 year; depending on experience and education.

Benefits

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year.
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities.
• Retail 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment.
• Retirement: Majority of premiums paid by Catholic Charities.
• Flexible Spending Account eligibility following 6 months of employment.
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment.
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft.
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools.
• Annual longevity awards begin at 5 years of employment.