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Jobs · Information Technology · California

Associate Director - Program & Project Management

LTM · Torrance, CA · 2 mo ago
On-siteInformation TechnologyFull-time

Key Responsibilities

  • Lead end-to-end Salesforce project delivery from initiation to closure.
  • Define project scope, milestones, timelines, dependencies, and delivery plans.
  • Manage multiple workstreams across Salesforce clouds and integrations.
  • Track and control scope, schedule, cost, risks, and issues.
  • Ensure adherence to Agile Hybrid SAFe delivery methodologies.
  • Own project governance status reporting and executive dashboards.
  • Manage project financials, budget forecast, burn variance, and billing.
  • Ensure zero revenue leakage and alignment with SOW contract terms.
  • Track change requests, scope creep, and approvals.
  • Maintain high accuracy in BE margin and resource plans.
  • Act as the primary Point of Contact for clients and internal stakeholders.
  • Run steering committees, client reviews, and weekly governance calls.
  • Proactively manage expectations, risks, and escalations.
  • Translate business goals into executable delivery plans.
  • Deliver quality management by coordinating across teams and ensuring compliance with Salesforce best practices and delivery standards.
  • Drive UAT planning, cutover readiness, go-live, and hypercare.
  • Ensure quality KPIs, low defect leakage, and SLA adherence.
  • Manage resource dependency by planning and managing resource allocation in coordination with WFM HR.
  • Resolve cross-team dependencies and delivery blockers.
  • Support hiring, onboarding, and ramp-up planning where required.
  • Report project health using RAG status, KPIs, and metrics.
  • Use tools like Jira, Azure DevOps, MS Project, Smartsheet, or equivalent.

Required Skills

  • Experience with Salesforce Program Management.
  • Proven experience managing medium to large Salesforce implementations.
  • Strong understanding of Salesforce clouds, Sales, and Service Experience.
  • Familiarity with integration heavy and multivendor setups.
  • Project Management Skills: Strong command over Agile Scrum, Hybrid delivery models, Expertise in risk management, estimation, and dependency planning.
  • Solid understanding of delivery financials and contract governance.
  • Communication and Leadership: Excellent client-facing and stakeholder management skills, Ability to manage senior stakeholders and executive leadership, Strong presentation, documentation, and negotiation skills.
  • Other: Good to have exposure to Agentforce AI-led Salesforce programs, Experience with AMS Support delivery models, Salesforce or PM certifications, Experience managing global distributed teams.

Key Competencies

  • Ownership and Delivery Accountability: Strong ownership and delivery accountability.
  • Structured Problem-Solving and Decision Making: High attention to detail and financial discipline.
  • Ability to Operate Under Pressure and Tight Timelines: Ability to operate under pressure and tight timelines.

Success Metrics

  • Ontime and on budget delivery.
  • Client CSAT and stakeholder satisfaction.
  • Margin and BE accuracy.
  • Low defect leakage and minimal escalations.

Other Details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity.

Benefits/Perks

  • Comprehensive Medical Plan.
  • Short Term and Long-Term Disability Coverage.
  • 401(k) Plan with Company match.
  • Life Insurance.
  • Vacation Time, Sick Leave, Paid Holidays.
  • Paid Paternity and Maternity Leave.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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