Associate Director, Program Operations
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. We can include other headings if needed. But better to follow the pattern: maybe include "About Braven" as a section. However they said "Prefer a few substantive sections over many thin ones." Could combine About Braven with About The Role? Might be okay to have separate.
But we need to avoid filler like "commensurate with experience". Not present.
We need to include Pay section with salary ranges: Chicago $62,700-$67,300; NYC/Newark $69,000-$74,100. Also note based on 50-hour work week.
Schedule: location hybrid: 3 days in-office (Tue-Thu), 2 remote (Mon-Fri). Also work demands: ability to work in-person at least 3 days per week; occasional evening/weekend support; limited travel.
Benefits: list as given.
Requirements: Minimum Requirements (Education, Experience, etc.) and Preferred Qualifications. Also Work Demands maybe separate but could be part of Requirements.
We need to use - for any list of duties/requirements/benefits. So for responsibilities we need a list. For requirements we need list. For benefits list.
We need to use
for prose.
We must not include application instructions, interview process, etc. So remove "Application & Interview Process" etc.
Also remove "Please know that no one ever meets 100%..." maybe keep as part of Preferred Qualifications? It's a note encouraging apply; could be considered boilerplate? It's not exactly EEO but it's a generic statement. Might be considered filler but it's part of the posting. I'd keep it as a paragraph under Preferred Qualifications maybe.
We must not include "Location" heading if we have schedule covering location? Could keep location as part of Schedule.
Let's craft sections:
About Braven
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
About the Role
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate Director, Program Operations - Post Accelerator, to lead the design, documentation, and execution of high-quality operational systems that enable Fellows to successfully secure strong first opportunities after graduation. As a member of the Program Enablement team on the Product team, you will own and continuously improve the operational systems that enable high-quality programming after students complete the Accelerator, our credit-bearing course. You will lead the planning, execution, and iteration of Post-Accelerator workstreams, ensuring programs and products are delivered consistently, efficiently, and at scale. In close partnership with regional and central teams, you will clarify tools, processes, roles, and timelines so that stakeholders are well-equipped to deliver strong outcomes for Fellows across a wide range of Post-Accelerator experiences. This role blends strategic ownership with hands-on execution, serving as a connective tissue across Product, Systems, and Regional teams to ensure Post-Accelerator operations are clear, timely, scalable, and effective. This role is on the Program Enablement team and reports directly to the Senior Director of Post-Accelerator Enable.
Responsibilities
- Lead central operations for programming outside of the Accelerator (40%)
- Lead planning and execution of national programs, including:
- Designing and leading operational processes for our Professional Mentor program, including student recruitment, communications, attendance tracking and survey administration.
- Designing and leading onboarding processes for Fellows to join Braven's Career Communities, an initiative that provides industry-specific support to Fellows
- Designing and project managing in-person and virtual event operations for Braven's Career Communities, Ready to Launch Bootcamps, and other Post-Accelerator events
- Leading operations for Braven's Job Opportunity and Talent Referral initiatives
- Implement new Post-Accelerator strategies nationwide, collaborating with regions to secure strong first opportunities for Fellows
- Laterally coordinate and provide accountability for regional and national team members who support program execution outside of the Accelerator
- Manage and improve how we track and display program metrics so that cross-functional and cross-regional teams can track progress-to-goals
- Analyze weekly Post-Accelerator data to identify program strengths and improvement opportunities
- Serve as a critical contributor to Braven projects (30%)
- Serve as a project contributor and consultant on Braven's relevant cross-functional project teams, building out new operational systems to support scale and delivering on business-as-usual work, including:
- Developing and improving key standard operating procedures and systems, including, but not limited to, case management, mentor/mentee matching, attendance management, and event management
- Designing and sending targeted communications in alignment with the Post-Accelerator communications strategies
- Other deliverables to support smooth program launch and execution, as assigned
- Support Post-Accelerator onboarding, training, and knowledge management (10%)
- Onboard new teammates with significant Post-Accelerator touchpoints (including regional program managers and central staff) to Post-Accelerator strategies and initiatives
- Design and deliver internal training sessions to support smooth Post-Accelerator execution
- Update and maintain program operations documentation and resources
- Create and iterate on central resources to make Post-Accelerator execution easier
- Update and maintain the Post-Accelerator portion of Braven's internal wiki
- Manage 1-2 part-time student interns (15%)
- Onboard and set clear expectations for intern work streams
- Provide support and feedback for successful integration into the team and completion of work
- Other duties as assigned (5%)
- Ad hoc team projects
- Supporting regions as needed
But we have nested lists; maybe we should keep top-level list items only, with sub-items as prose? The instruction: Use - for any list of duties/requirements/benefits. It doesn't forbid nested lists, but could be okay. However to keep simple, we could flatten: each duty as a top-level li, with sub-duties as separate li maybe preceded by a dash. But we can keep nested; it's still a list.
But we need to ensure we don't lose any content. The responsibilities section includes percentages; we kept them.
Now Requirements:
Requirements
Minimum Requirements
- Education: Bachelor's degree or equivalent experience
- Experience: 4+ years in program, project, or operations management—ideally in education, nonprofit, or similar mission-driven environments
- Demonstrated experience designing and implementing scalable operational systems
- Excellent organization, prioritization, and project management skills
- Strong collaboration and communication abilities, with comfort working cross-functionally
Preferred Qualifications
- Experience building and leading complex operational or programmatic initiatives across multiple sites or stakeholder groups
- Experience designing and delivering training across distributed teams that supports operational excellence
- Proven ability to analyze, optimize, and scale systems while maintaining program fidelity and quality
- Background in one or more of the following domains: stakeholder management, academic operations, or event logistics
- Familiarity with CRM, project management, or workflow systems (e.g., Salesforce, Jira, Airtable, or similar platforms)
- Demonstrated commitment to building strong and welcoming cultures that help to develop others
- Exemplification of Braven's core values
- Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population
Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.
Work Demands could be part of Requirements or separate section. Could be a section "Work Demands". Let's add:
Work Demands
- Ability to work in-person in Chicago (IL), New York City (NYC), or Newark (NJ) at least 3 days per week
- Occasional evening or weekend program support (6-8 times per year)
- Limited travel (no more than 3-4 weeks per year)
Additional Requirements: Authorized to work in the U.S, Braven doesn't offer employment visa sponsorship. Could be part of Requirements or separate. Let's add under Requirements as additional bullet.
We could add a bullet under Minimum Requirements: "Authorized to work in the U.S. (Braven does not offer employment visa sponsorship)". Or separate.
We'll add under Minimum Requirements.
Now Benefits:
Benefits
- Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (minimum of 20 days per year)
- Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
- Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
- Coverage of 85% of health insurance premium for employee and dependents
- 12 weeks of paid parental leave
- A one-month paid sabbatical after 4 years on staff
Pay:
Pay
The hiring
for prose. We must not include application instructions, interview process, etc. So remove "Application & Interview Process" etc. Also remove "Please know that no one ever meets 100%..." maybe keep as part of Preferred Qualifications? It's a note encouraging apply; could be considered boilerplate? It's not exactly EEO but it's a generic statement. Might be considered filler but it's part of the posting. I'd keep it as a paragraph under Preferred Qualifications maybe. We must not include "Location" heading if we have schedule covering location? Could keep location as part of Schedule. Let's craft sections:
About Braven
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
About the Role
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate Director, Program Operations - Post Accelerator, to lead the design, documentation, and execution of high-quality operational systems that enable Fellows to successfully secure strong first opportunities after graduation. As a member of the Program Enablement team on the Product team, you will own and continuously improve the operational systems that enable high-quality programming after students complete the Accelerator, our credit-bearing course. You will lead the planning, execution, and iteration of Post-Accelerator workstreams, ensuring programs and products are delivered consistently, efficiently, and at scale. In close partnership with regional and central teams, you will clarify tools, processes, roles, and timelines so that stakeholders are well-equipped to deliver strong outcomes for Fellows across a wide range of Post-Accelerator experiences. This role blends strategic ownership with hands-on execution, serving as a connective tissue across Product, Systems, and Regional teams to ensure Post-Accelerator operations are clear, timely, scalable, and effective. This role is on the Program Enablement team and reports directly to the Senior Director of Post-Accelerator Enable.
Responsibilities
- Lead central operations for programming outside of the Accelerator (40%)
- Lead planning and execution of national programs, including:
- Designing and leading operational processes for our Professional Mentor program, including student recruitment, communications, attendance tracking and survey administration.
- Designing and leading onboarding processes for Fellows to join Braven's Career Communities, an initiative that provides industry-specific support to Fellows
- Designing and project managing in-person and virtual event operations for Braven's Career Communities, Ready to Launch Bootcamps, and other Post-Accelerator events
- Leading operations for Braven's Job Opportunity and Talent Referral initiatives
- Implement new Post-Accelerator strategies nationwide, collaborating with regions to secure strong first opportunities for Fellows
- Laterally coordinate and provide accountability for regional and national team members who support program execution outside of the Accelerator
- Manage and improve how we track and display program metrics so that cross-functional and cross-regional teams can track progress-to-goals
- Analyze weekly Post-Accelerator data to identify program strengths and improvement opportunities
- Serve as a critical contributor to Braven projects (30%)
- Serve as a project contributor and consultant on Braven's relevant cross-functional project teams, building out new operational systems to support scale and delivering on business-as-usual work, including:
- Developing and improving key standard operating procedures and systems, including, but not limited to, case management, mentor/mentee matching, attendance management, and event management
- Designing and sending targeted communications in alignment with the Post-Accelerator communications strategies
- Other deliverables to support smooth program launch and execution, as assigned
- Support Post-Accelerator onboarding, training, and knowledge management (10%)
- Onboard new teammates with significant Post-Accelerator touchpoints (including regional program managers and central staff) to Post-Accelerator strategies and initiatives
- Design and deliver internal training sessions to support smooth Post-Accelerator execution
- Update and maintain program operations documentation and resources
- Create and iterate on central resources to make Post-Accelerator execution easier
- Update and maintain the Post-Accelerator portion of Braven's internal wiki
- Manage 1-2 part-time student interns (15%)
- Onboard and set clear expectations for intern work streams
- Provide support and feedback for successful integration into the team and completion of work
- Other duties as assigned (5%)
- Ad hoc team projects
- Supporting regions as needed
- for any list of duties/requirements/benefits. It doesn't forbid nested lists, but could be okay. However to keep simple, we could flatten: each duty as a top-level li, with sub-duties as separate li maybe preceded by a dash. But we can keep nested; it's still a list.
But we need to ensure we don't lose any content. The responsibilities section includes percentages; we kept them.
Now Requirements:
Requirements
Minimum Requirements
- Education: Bachelor's degree or equivalent experience
- Experience: 4+ years in program, project, or operations management—ideally in education, nonprofit, or similar mission-driven environments
- Demonstrated experience designing and implementing scalable operational systems
- Excellent organization, prioritization, and project management skills
- Strong collaboration and communication abilities, with comfort working cross-functionally
Preferred Qualifications
- Experience building and leading complex operational or programmatic initiatives across multiple sites or stakeholder groups
- Experience designing and delivering training across distributed teams that supports operational excellence
- Proven ability to analyze, optimize, and scale systems while maintaining program fidelity and quality
- Background in one or more of the following domains: stakeholder management, academic operations, or event logistics
- Familiarity with CRM, project management, or workflow systems (e.g., Salesforce, Jira, Airtable, or similar platforms)
- Demonstrated commitment to building strong and welcoming cultures that help to develop others
- Exemplification of Braven's core values
- Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population
Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.
Work Demands could be part of Requirements or separate section. Could be a section "Work Demands". Let's add:Work Demands
- Ability to work in-person in Chicago (IL), New York City (NYC), or Newark (NJ) at least 3 days per week
- Occasional evening or weekend program support (6-8 times per year)
- Limited travel (no more than 3-4 weeks per year)
Benefits
- Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (minimum of 20 days per year)
- Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
- Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
- Coverage of 85% of health insurance premium for employee and dependents
- 12 weeks of paid parental leave
- A one-month paid sabbatical after 4 years on staff
Pay
The hiring
- Serve as a project contributor and consultant on Braven's relevant cross-functional project teams, building out new operational systems to support scale and delivering on business-as-usual work, including: