Associate Director, Program Management, North America GM Office

About the role

We are seeking an experienced and dynamic Associate Director of Program Management to join our team. Reporting into the Chief of Staff to the North America General Manager, this role is responsible for driving and managing key cross-functional projects across North America.

Responsibilities

• Drive the development and execution of key cross-functional commercial and medical projects across North America, establishing clear project plans, milestones, timelines, and accountability frameworks to ensure on-time, on-budget delivery aligned with the priorities of the North America General Manager and Chief of Staff.
• Build and maintain comprehensive project plans for North America commercial and medical initiatives, proactively tracking progress against milestones, managing interdependencies, and surfacing risks and issues to leadership with recommended solutions.
• Partner with cross-functional stakeholders across North America — including Medical Affairs, Market Access, Marketing, and Corporate Affairs — to align projects with organizational goals, maintain momentum, and ensure delivery within scope and budget.
• Actively support and embed within key North America strategic initiatives serving as a dedicated program management resource to brand leaders and workstream leads, ensuring these programs remain aligned, supported, and moving forward.
• Champion AI enablement across North America commercial and medical functions, identifying and implementing AI-powered tools and workflows that improve productivity, decision-making, and customer engagement, and partnering with relevant teams to scale adoption.
• Support digital initiatives, including digital channel strategy, omnichannel execution, and emerging promotional technologies to advance the North America commercial and medical agenda.
• Closely monitor and track project schedules toward milestones and issue status reports, including assessment of critical path activities. Deliver objective assessment of progress and potential risks.
• Partner with NA GM Chief of Staff to ensure that project teams perform optimally within the framework of a specific project by preparing and harmonizing the relevant processes, both in terms of content and adherence to timelines.
• Support the resolution of complex problems by contributing structured analysis and sound judgment, escalating to leadership as appropriate and helping to develop practical solutions within established frameworks.
• Responsible for meeting management, including set agendas, facilitate and document meetings, track issues, risks, decisions, and action items.
• Foster a culture of continuous improvement and excellence in project management.

Qualifications

• Bachelor’s degree in business, marketing, life sciences or a related field.
• 8+ years of overall experience, with experience in a consulting or advisory environment, and a demonstrated ability to contribute to structuring complex problems, support cross-functional alignment, and help deliver measurable results in fast-paced, matrixed organizations.
• Demonstrated track record of leading complex cross-functional and functional planning initiatives, a desire to work collaboratively with a wide range of stakeholders.
• Strong interpersonal and communication skills, ability to effectively communicate to a wider range of audience, adept at communicating complex ideas persuasively and concisely.
• Proven track record managing digital transformation and AI-enabled projects from strategy through implementation, with hands-on experience overseeing digital and non-personal promotion (NPP) programs — including email, web, omnichannel, and programmatic channels — in a regulated pharmaceutical or life sciences environment.
• Familiarity with AI tools and enablement strategies in a commercial context; ability to evaluate, implement, and drive adoption of AI-powered solutions that improve commercial effectiveness and operational efficiency.
• Experience with MS Office Suite, MS Project or SmartSheets; familiarity with digital analytics platforms and project management tools such as Asana, Jira, or similar.