Associate Director, Program Excellence

Job Summary

Reporting directly to the Executive Director of Programs, the Program Director will play a pivotal role in ensuring that all programs in the area are delivered with excellence and integrity. This role will specifically focus on attaining program quality and operational metrics and compliances.

Essential Duties and Responsibilities

• Demonstrates, leads by example, and models a positive work environment.
• Oversee and ensure staff maintain strong relationships with school leadership and families.
• Holds team accountable for program delivery and operational implementation that adhere to organizational and contractual standards.
• Provides direction and accountability for the execution of high-quality programming, ensuring alignment with program designs and contracts set by district and charter partners.
• Immediate communication with Executive Director of Programs on any impacts to contract goals and expectations.
• Works collaboratively with internal departments to mobilize necessary resources such as staffing, compliance, and training needs.
• Develop, coach, and hold direct reports accountable to their individual and team goals, fostering a culture of excellence and continuous improvement.
• Maintains a high-level of confidentiality and will not disclose any sensitive information or content related to staff, partners, program, students, families etc.
• Hold themselves and their leadership accountable to outcomes, culture, and partner experience.

Program Quality & Operations

• Makes sure the Think Together programs are successful through strong and consistent accountability of meeting standards and goals.
• Spend a minimum of 85% of the time conducting site visits with the focus to strengthen program quality and operational requirements.
• Provide ongoing technical assistance supported with on-site and follow-up coaching to Site Program Managers.
• Ensure implementation of a high-quality program incorporating Think Together-selected curricula, behavioral standards, policies, and procedures for ensuring quality content, student safety, and appropriate management practices.
• Make sure sustainability of all funding sources by complying with mandatory goals set forth by Think together, funding source, e.g., attendance targets (ADA), grants, etc.
• Meet with school administrators and site staff, at minimum once per month, to ensure program quality, alignment, and customer satisfaction.
• Foster effective working relationships with all stakeholders and attend school meetings as required for partnership and alignment with school day.
• Utilize program quality reports, Core Program Assessments, stakeholder surveys, and other metrics to make strategic decisions and develop action plans to enhance program delivery.
• Conduct daily site walks and monthly one-on-one meetings, monthly staff/team meetings and participate in field coaching to ensure program standards are met, alignment to goals, and staff performance are consistently met.
• Ensures all sites in their oversight earn/realize 100% of the ADA goals and services.
• Ensures all sites in their oversight meet Core Program Assessment goals and partner satisfaction goals.

Qualifications and Requirements

• Bachelor’s degree (BA) in education or related field.
• 4 years in a leadership role and supervisory position.
• Strong communication, collaboration skills, and detail oriented.
• Experience in managing a budget in a professional setting.
• Experience in leading, coaching, and developing a team of direct reports.
• Strong track record in leading teams to achieve results through accountability.

Computer Skills

• Proficient with Microsoft Office Suite, Outlook, and Teams.

Compensation

$95,000/year