Associate Director, Process Optimization

About the role

This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business, executing activities designed to drive revenue and margin, operational excellence, and best practices to improve key performance indicators.

Responsibilities

• Serves as an internal consulting leader to improve profitability and customer experience.
• Leads strategies to improve performance, efficiency, and ROI related to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business.
• Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data.
• Manages projects from discovery to implementation, delivering financial and operational performance improvements.
• Conceptualizes and leverages technology and applications to support operational improvements and workflow.
• Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership.
• Partners with departments such as Billing, IT, Sales, Operations, and Compliance to streamline processes, troubleshoot, and align practices.
• Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols.
• Works collaboratively with business leaders to foster a continuous improvement culture.
• Challenges the status quo in direction setting, prioritization, and delivery of activities.
• Develops presentations tailored to the appropriate level (CEO, COO, RVPs, etc.).
• Runs self-directed improvement projects delivering value to the organization.