Associate Director, Process Optimization

Job Functions

• Serves as an internal consulting leader to improve profitability and customer experience
• Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business
• Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
• Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company
• Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow
• Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
• PARTNERS WITH VARIOUS DEPARTMENTS INCLUDING BILLING, IT, SALES, OPERATIONS, AND COMPLIANCE TO STREAMLINE PROCESSES, TRUBleshootS, AND ALIGN PRACTICES
• LEADS, COACHES, AND DEVELOPS A TEAM OF PROFESSIONALS AND CREATES TRAINING PROGRAMS FOR STAFF ON REVENUE ASSURANCE PROTOCOLS
• WORKS COLLABORATIVELY WITH BUSINESS LEADERS TO LEAD AND DEVELOP A CONTINUOUS IMPROVEMENT CULTURE
• SUPPORTS AND CHALLENGES THE STATUS-QUO IN DIRECTION SETTING, PRIORITIZATION, AND DELIVERY OF ACTIVITIES
• DEVELOPS PRESENTATIONS, SUMMARIZED TO THE APPROPRIATE LEVEL (CEO, COO, RVPs, ETC.)
• RUNS SELF-DIRECTED IMPROVEMENT PROJECTS DELIVERING VALUE TO THE ORGANIZATION

Requirements

Commensurate with experience

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field
• 5+ years of experience in process improvement, operations management, or related field
• Experience in healthcare industry preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint