Associate Director, Physical Account Manager (Amazon)

About Sony Music Entertainment

Sony Music Entertainment fuels the creative journey. We've been pioneers in music history, nurturing iconic artists and producing influential recordings. Today, we operate globally, supporting international superstars and independent artists.

What you'll do

• Aim day-to-day communication with Amazon for frontline new releases and always-on catalog campaigns, acting as the primary point of contact and resolving issues promptly.
• Manage physical retail campaigns at Amazon, from pitching and setting up products to executing customized retail plans, managing submissions for digital ads, rebates, and promotional opportunities, and tracking performance post-campaign.
• Maintain catalog on site, communicating clearly on campaign parameters and timelines to support planning across label and commercial teams.
• Develop and implement customized strategies and product offerings by artist and fanbase to grow physical retail performance at Amazon and other key partners, including managing exclusive solicitations, retailer-exclusive configurations, and limited editions from setup through delivery.
• Identify new product areas and incremental revenue opportunities, providing thought leadership on creative artist offerings. Collaborate cross-functionally with commercial, release planning, supply chain, and digital/media buying teams to align inventory, sales forecasts, and campaign timing.
• Monitor inventory levels at Amazon to minimize stockouts and overstock, liaising with Operations and supply chain to ensure logistics and fulfillment meet partner and label needs. Identify and resolve inventory discrepancies, order fulfillment, and account issues, implementing corrective actions to prevent recurrence and maintaining scalable processes across top Sony physical releases.
• Work with central and label finance teams on partner terms and related issues (shortages, returns, etc.). Own central, cross-label coordination tasks that benefit from a single point of contact, including building and maintaining per-label agendas for partner meetings and check-ins.
• Field and route social requests from labels and partners, ensuring timely turnaround and consistent prioritization across the roster. Manage social assets across partners and labels, collecting, organizing, and distributing creative to support campaign and partner needs.

Who you are

• 5+ years’ experience in physical account management, partnership management; experience specifically with Amazon is strongly preferred.
• Strong project management skills; able to manage multiple campaigns and deadlines simultaneously.
• Excellent verbal and written communication.
• Deep understanding of physical retail space and supply chain.
• Collaborative, proactive, and solution-oriented with a high attention to detail.
• Familiarity with music industry workflows, release cycles, and label organizational structure is a plus.

What we give you

• An inclusive, collaborative, and global community where you can channel your passion every day.
• A modern office environment designed to foster productivity, creativity, and teamwork, empowering you to bring your best.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next.
• Time off for a winter recess.

Sony Music Entertainment

Sony Music Entertainment is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.