Associate Director, Philanthropy Operations

Position:Associate Director, Operations Department:Philanthropy Reports to:Chief Philanthropy Officer Category:100% Full-Time FLSA Status: Exempt DEPARTMENT SUMMARY: The Philanthropy department is responsible for fundraising efforts that support the Center’s many programs and services that are not financially supported by government grants. The department raises nearly $20 million annually through individual gifts, foundation grants, corporate partnerships, estate and legacy giving, and fundraising events including the annual Gala. JOB SUMMARY: Associate Director, Operations is responsible for overseeing the operational infrastructure that supports the Philanthropy department’s fundraising activities and philanthropic goals. This role leads key operational functions including gift processing, donor data integrity, reporting and analytics, budget coordination, fundraising systems administration, and workflow optimization. Working collaboratively across Philanthropy, Finance, IT, and external vendors, this position helps ensure efficient operational processes, reliable reporting, and effective use of fundraising technology platforms. The role also supervises operational staff and supports the implementation of systems, procedures, and tools that strengthen departmental effectiveness and donor stewardship. This position serves as a key operational leader within the Philanthropy department and contributes to strategic planning, process improvement, and organizational efficiency initiatives that support fundraising performance and long-term sustainability. Essential Functions Gift Processing, Data Management, & Analysis Oversee daily gift processing operations, including accurate and timely entry, acknowledgment, and reconciliation of donationsManage and track matching gift submissions and coordinate follow-up with donors and corporate matching programsSupport processing and tracking of contributions from Donor-Advised Funds (DAFs), ensuring accurate coding and receiptingMaintain donor database integrity and ensure consistent coding, attribution, and donor record accuracy within SalesForceSupport implementation and maintenance of reporting and analytics tools to identify trends and support fundraising strategyEnsure timely generation of donor reports, portfolio tools, and fundraising analyticsAssist with donor portfolio maintenance, assignment updates, and prospect identification effortsOversee workflows related to lapsed or failed recurring gifts and support recovery and follow-up processes Technology & Systems Administration Oversee administration and optimization of fundraising SalesForce systems and reporting toolsOversee setup and quality control of online donation and event registration pagesCoordinate event registration processes and related data management activities for Development-led eventsSupport reconciliation and accounting processes related to event revenue and donationsServe as a liaison with IT staff, consultants, and external vendors to troubleshoot issues and support systems optimizationDevelop and maintain standardized operating procedures (SOPs), workflows, and training materialsSupport onboarding and systems training for Philanthropy staff Budget & Financial Coordination Support development and monitoring of the annual departmental budget in partnership with department leadershipTrack departmental expenses and support budget reporting and forecasting activitiesCollaborate with Finance to support reconciliation, audit readiness, and financial reporting needsMonitor operational expenditures and vendor-related payments Department Operations Support Oversee operational support activities for the Philanthropy division, including vendor coordination, payment processing, and supply managementSupport logistics and operational readiness for donor-facing activities and eventsContribute to annual planning, documentation, workflow improvement, and operational efficiency initiatives Leadership & Staff Supervision Supervise operational staff involved in gift processing, donor services, and database administrationProvide day-to-day guidance, workload prioritization, coaching, and performance feedbackSupport staff development, onboarding, and trainingFoster a collaborative, inclusive, and service-oriented team environmentEnsure compliance with Center policies, procedures, and training requirements Required Qualifications Bachelor’s degree in business administration, nonprofit management, or a related field, or equivalent experienceMinimum 5 years of experience in development operations, fundraising operations, SalesForce administration, or related operational functionsExperience supporting fundraising systems, donor databases, reporting, and operational workflowsDemonstrated experience with budget tracking, financial coordination, and data analysisProficiency with Salesforce, Microsoft Office Suite, and other technology platforms relevant to fundraising operationsStrong analytical, organizational, and problem-solving skillsExcellent communication and interpersonal skills with the ability to collaborate across departments and with external stakeholdersDemonstrated ability to manage competing priorities in a fast-paced environmentExperience supervising staff and supporting operational process improvement initiativesExperience supporting fundraising events, donor services, or vendor coordination preferred The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information, political affiliation or activities, medical or health conditions, and marital status.