Associate Director, Payments

About the role

This position is responsible for the end-to-end clinical site payment process within North and South America. The Associate Director, Payments will work closely with the Pricing and Site Contracting teams within Contract & Centralized Services (CCS) organization and the Local Trial Managers (LTM’s) and Site Managers (SM’s) within the broader Global Clinical Operations (GCO) teams to ensure accurate and timely execution of payments to site for clinical trial related activities.

The preferred candidate will be an innovative leader with a desire to improve the use of technology combined with process excellence to enable a more fluid and efficient overall process. This position will lead the effort and collaborate to own and build our payment strategy for clinical investigators.

Responsibilities

• Leads the Americas Payments team for both insourced and outsourced studies; the team includes full-time employees, contractors, and outsourced business process oversight.
• Ensures alignment with the Global Pricing Manager on study pricing design.
• Collaborates with the Global CTMS Payment Manager on system functionality and process alignment integrated with various systems.
• Partners with LTM’s, SM’s and study team members to resolve payment disputes in a timely manner.
• Ensures process integrity and compliance to various financial and healthcare compliance-related obligations.
• Partners with teams from across the business to identify efficiencies, improve processes and resolve disputes.
• Enhances processes to improve the team’s efficiency.
• Provides talent development.
• Demonstrates exemplary customer focus with vision to drive solutions.

Education Qualifications / Requirements

• Minimum of a bachelor’s degree is required.
• Minimum of 8 years of relevant industry experience.
• People management and talent development experience.
• Demonstrated AI literacy and an AI-enabled mindset, including the ability to apply AI tools responsibly in daily work to improve productivity, decision making and quality of outcomes.
• Experience in Procure to Pay, Clinical Trial Administration, Clinical Site Contracting, Payment Administration or related field.
• Proficiency in Microsoft Office.
• Ability to work well in a multifaceted environment and prioritize and respond to changing needs of the business.
• Ability to work independently and prioritize multiple projects simultaneously; must be self-motivated and collaborative.
• Service-first mentality.
• 10% domestic and global travel may be required.

Preferred Skills

• Prior experience with clinical trial budget development, contracting, payments, etc.
• Knowledge in drug development, procurement, accounts payable or clinical operations.
• Strong understanding of and experience with Procurement systems and/or Clinical Trial Management Systems.
• Experience with Tableau.

Pay

The anticipated base pay range for this position is: $137,000.00 - $235,750.00

Benefits

• Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal and Family Time – up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.