Associate Director Operations - OB-GYN Admin

Responsibilities

• Serves as a core resource for the shared services.
• Works closely with departmental leadership ensuring a unified and effective approach to patient access initiatives.
• Ensures a sound operating model for communication and collaboration with referring physicians.
• Ensures compliance with the CPUP Principles of Practice, as they may be amended from time to time, across the Center and Service Line.
• Establishes and maintains a transparent and data-driven culture in managing operations and access by implementing patient pathway value stream improvement initiatives across the disease-based programs.
• Serves as point coordinator and leader for select CPUP functions as required or needed.
• Develops and standardizes metrics that facilitate communication and management by metric culture.
• Addresses interdepartmental barriers to delivery of care including staffing, equipment and facilities.
• Ensures that care delivery is consistent with policies and standards, federal and state laws and regulations, and accreditation requirements.
• Accountable to Senior Director of Operations and stakeholder clinical departments for managing shared service expense and departmental outpatient visit budgets, and providing regular variance analyses.
• Promotes continuous improvement and integration in methods of patient care delivery and operations.
• Establishes patient focused performance expectations by creating clearly defined performance goals and measures.
• Proactively implements steps to maintain and improve quality of service for clinical staff, patients and visitors.
• Fosters a culture of safety, encouraging reporting of occurrences and near misses.
• Facilitates integration of quality initiatives and activities across inpatient, outpatient and other entities.
• Assures compliance with institutional and national practice standards, applicable laws and board policies.
• Keeps abreast of current regulatory standards; develops and/or implements plan to address changes in standards.
• Ensures efficient and supportive health care services to all patients.
• Works with leadership as well as CPUP, HUP, and Departmental leadership as requested in developing programs, services, and initiatives across the Health System that anticipate future customer needs, build customer loyalty, and generate profitable growth.
• Defines staffing requirements that are congruent with the mission and goals of the department.
• Ensures selection and utilization of qualified, competent personnel.
• Uses appropriate efficiency information/data (i.e., benchmarking, market analysis, program changes) to determine staffing requirements.
• Provides opportunities for staff growth within area of specialty, which is reflected in professional/performance plans.
• Develops credible, competent, accountable and responsive teams with clearly defined performance and outcome objectives.
• Ensures the team develops strategies to focus on the improvement of operating standards and achievement of intended results.
• Creates and supports an environment which empowers and expects staff to: serve as ambassadors; participate in unit/department decisions; negotiate care needs of patients; contribute to the research agenda; accept responsibility for their contribution to the patient experience, their own growth and professional competencies.
• Utilizes human resource management techniques to ensure employee engagement, retention and high morale.
• Maintains exemplary relationships with staff using positive and constructive feedback, open lines of communication, and addressing daily operational issues.

Qualifications

• Bachelor of Arts or Science (Required)
• Education Specialization: Health Care Administration, Business, Nursing or related field
• 7+ years Relevant experience, including at least 5 years prior management experience in a healthcare setting.
• Master of Arts or Science (Preferred)
• Education Specialization: Health Care Administration, Business, Nursing or related field