Associate Director - Office of Student Outreach, Advisement and Retention HV-NTPI-8359

Qualifications for Employment

• Master’s Degree from an accredited college or university and two (2) years of experience as an academic counselor/advisor at the postsecondary level.
• Experience working with Ellucian Banner, DegreeWorks and CRM Systems.
• Previous experience and/or desire to engage in non-traditional advisement delivery systems (including on-line advisement).

Nature and Scope of Duties

• Provides academic advisement to a reduced caseload of students in any program served in SOAR as needed including but not limited to via phone, e-mail, web/video-conferencing and in-person.
• Manages the daily operations of the SOAR office including but not limited to scheduling of student appointments, work-flow, technology, website, facilities issues, scheduled training and may represent the SOAR office on campus committees.
• May supervise clerical, technical, enrollment/retention and other support staff within the SOAR Office as well as student workers, college workers and/or interns.
• Affords assistance with maximizing CRM RECRUIT and CRM ADVISE functionality for the SOAR office and enrollment/retention efforts.
• Acts as liaison with student services offices and academic departments and primary contact for the offices of the Registrar, Student Financial Services, First Year Experience / Orientation and Admissions.
• Affords assistance with creating a supportive, inclusive environment, and encouraging and promoting opportunities to staff for professional development and growth.
• Reviews curriculum for impacts on students and student schedules and the updating of advising materials (general trouble shooting).
• Collaborates with the Associate Dean to coordinate, monitor and maintain records and generate reports relevant to the operation and evaluation of projects/programs in and out of SOAR including but not limited to High School Student populations, online advisement, and online/hybrid student engagement initiatives.
• Affords assistance with the development and timely implementation of strategies and delivery of supports to improve retention and completion, including interventions/academic supports for probation and at-risk students including those needing SAP Appeals.
• Create and manage program technical components delivery and data collection to ensure successful progress towards student engagement and academic performance benchmarks.
• Reviews Transfer credit and Credit for Prior Learning in coordination with the Associate Dean and the appropriate Department Chairperson.
• Performs other related duties as assigned and provides additional services that supplement the advising program as needed. Some Evening and Weekend Hours required.

Pay

$57,000 - $60,000 per year.

Schedule

12-month position.

Benefits

• Health Insurance
• Dental and Eye Insurance
• Retail
• Employee and Employee’s spouse and children free tuition waivers
• Generous leave policy
• Possible eligibility for the Public Service Loan Forgiveness (PSLF) Program

Application

To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of July 19, 2026.