Associate Director of Radiology

Summary

The individual in this position is responsible for the administrative and operational oversight of Radiology Services treating both inpatient and outpatient populations. Responsibilities include oversight of federal, state, and local regulatory standards; human resources functions such as recruitment, mentoring, retention, orientation, credentialing, and performance appraisal; policy and procedure development; staffing, scheduling, payroll, vendor management, equipment evaluation and procurement; and educational development of staff. The role also ensures cost‑effective delivery of diagnostic testing, therapeutic interventions, and patient assessment/monitoring, collaborates with Medical Directors, coordinates research, implements CEQI and performance‑improvement measures, and maintains continuous accreditation readiness. Fiscal duties involve budgetary planning for capital and operational needs, variance control, and cost‑saving initiatives. The incumbent acts as designee for the Administrative Director in their absence and supervises the Radiology Clinical supervisory staff.

Location & Travel

Community Radiology Admin – Penn Medicine Radnor, 145 King of Prussia Rd. Travel required to Valley Forge and Wilmington sites. Full‑time, Monday‑Friday, day shift according to business/department needs.

Accountabilities

Employee Satisfaction

• Regularly meet with employees to improve communication and build productive relationships.
• Communicate the importance of patient satisfaction, quality of care, and financial performance.
• Analyze employee satisfaction data, identify improvement opportunities, and develop action plans.
• Implement and follow through on action plans; manage and eliminate process work‑arounds.
• Focus on collaboration and maintain a respectful work environment.

Patient Satisfaction

• Manage and eliminate process work‑arounds by sharing issues with organizational partners.
• Review survey comments monthly and follow up as appropriate.
• Analyze quarterly data, share with staff, and identify improvement opportunities.
• Develop and implement action plans with staff to improve patient/client loyalty and physician referral.
• Manage patient/client complaints and ensure timely follow‑up.
• Establish and update service recovery processes.

Process Improvement & Work Practices

• Safe – avoid injuries to patients.
• Effective – provide services based on scientific knowledge.
• Patient‑Centered – respect individual preferences, needs, and values.
• Timely – reduce waits and harmful delays.
• Efficient – avoid waste of equipment, supplies, ideas, and energy.
• Equitable – provide consistent quality regardless of personal characteristics.

Institute operational changes based on data, communicate and reinforce environment‑of‑care procedures (safety, security, hazardous materials, emergency, medical equipment, utility management), and continuously improve to exceed regulatory compliance and achieve clinical excellence.

Regulatory Compliance

• Ensure compliance with Joint Commission, Department of Health, funding agencies, FDA, HIPAA, and other federal, state, and local standards.
• Demonstrate understanding of Magnet standards and align the organization accordingly.

Financial Management

• Partner with the Administrative Director to develop and implement capital and operating budgets.
• Review financial reports, develop performance targets, report variances, and create remediation plans.
• Collaborate with CFO on financial planning and analysis.
• Align department practices with UPHS supply‑chain strategy and manage equipment evaluation and procurement.

Change Management

• Develop and implement change‑management strategies for major organizational activities.
• Communicate major messages consistent with UPHS core values.
• Solicit proactive feedback before policy changes and evaluate effectiveness of implementation plans.

Workforce Planning

• Maintain talent‑management and succession plans for critical positions.
• Recruit competent staff aligned with service orientation and core values.
• Provide proper orientation, define roles and performance measures, and conduct annual performance appraisals.
• Encourage continuous staff development through stretch objectives and learning plans.
• Implement employee retention strategies, conduct surveys, and act on feedback.
• Ensure compensation is market‑based and competitive; recognize employee achievements.

Compliance & Safety

• Maintain continuous survey readiness and compliance with labor, state, and federal regulations.
• Promote employee safety, respectful treatment, and confidentiality.
• Manage resources efficiently, respect diverse ideas, and avoid non‑productive activities.
• Communicate mission, vision, and values clearly; meet deadlines and honor commitments.

Education and Experience

• Graduate of an AMA‑approved school of Radiologic Technology.
• Minimum 5 years supervisory experience in radiology (required).
• Bachelor’s Degree in Health Administration or Business Administration (preferred).
• Master’s Degree in Health Administration or Business Administration (preferred).

Licensure

• ARRT certification or equivalent (required).

Skills and Abilities

• Proficiency in all radiology‑related activities.
• Basic working knowledge of Microsoft Word, Excel, and Outlook.
• Strong interpersonal, organizational, and written/oral communication skills for effective interaction with patients, families, and staff.