Associate Director of Product Innovation

Pay: $100-$135/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. This is a Hybrid role, onsite work in East Hanover, NJ required 3 days/week. W2 Candidates only Job Purpose: Reporting to the Executive Director, CRM Labs, this role supports the strategy, development, and execution of CRM Labs priorities across shaping, prototyping, and proof-of-concept activities. This role tactically implements the CRM Labs iterative innovation model by translating demand into disciplined experimentation that validates business value, user experience, and technical feasibility before enterprise commitment. The Associate Director partners closely with Product Owners, business stakeholders, IT, architecture, engineering, UX, analytics, privacy, legal, and compliance teams to run rapid, evidence-based cycles that refine, advance, or off-ramp ideas quickly and transparently while ensuring successful concepts are positioned for transition into scaled delivery through standard product road mapping and production processes. Responsiblities Execute the CRM Labs model: Run work through structured, timeboxed stages including ideation support, shaping, prototyping, review and decision, and proof-of-concept readiness. Lead tactical implementation of rapid prototyping: Plan and oversee prototype iterations with a time boxed lifecycles, ensuring disciplined scope and clear endpoints. Translate opportunities into testable concepts: Partner with Product Owners, business stakeholders, and technical teams to define value hypotheses, assumptions, success criteria, and practical build plans. Drive evidence-based decision making: Capture learnings from each cycle and prepare recommendations to refine, advance to proof of concept, or off-ramp initiatives based on business value, technical signal, and enterprise readiness. Coordinate cross-functional execution: Work across CRM Product, IT, architecture, engineering, UX, analytics, privacy, legal, security, and compliance teams to ensure experimentation is feasible, governed, and aligned to enterprise standards. Support proof-of-concept planning and transition: Clarify scope, dependencies, risks, governance needs, user involvement, and enterprise gates required to test in real environments. Protect production capacity and enterprise investment: Ensure Lab work remains focused on de-risking and does not become shadow delivery, unmanaged customization, or parallel production execution. Document and operationalize learnings: Produce concise outputs including findings, decision logs, opportunity assessments, prototype outcomes, and recommendations that inform product roadmap and scaled delivery decisions. Maintain governance, privacy, and compliance: Follow established guardrails for privacy, security, compliance, and data usage, especially as initiatives progress from prototype into proof of concept. Partner in demand intake and prioritization: Support regular triage of ideas from leadership, Product, business and field teams, DDIT, and lab-sourced opportunities, helping assess fit, readiness, and strategic value. Requirements Bachelor's degree in related field is required; Master of Science and/or MBA preferredSeeking an accomplished innovation and product delivery leader with experience and demonstrated success translating emerging CRM opportunities into structured experiments, actionable learnings, and informed decisions regarding scale for commercial operations. Proven success executing rapid experimentation, prototyping, or proof-of-concept work that tests business value and feasibility before larger-scale investment6+ years of experience in CRM, product management, innovation delivery, consulting, technology strategy, or related leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectorsStrong understanding of the CRM landscape (Sales, Marketing, and Service), including Salesforce (Agentforce, Data Cloud, core platform), Veeva, and adjacent technologies in the customer engagement ecosystemUnderstanding of CRM, AI, and data platforms and architectures (e.g. Salesforce, AWS, Veeva, OpenAI, Anthropic, Snowflake, or similar enterprise technologies)Experience translating ambiguous ideas into clear experiments, including framing the use case, defining assumptions, identifying success criteria, and shaping practical build plansExperience working across business and technical teams, including Product, architecture, engineering, UX, analytics, privacy, legal, compliance, and operationsStrong operational discipline in agile delivery, work management, documentation, decision tracking, and transparent status communicationComfort working hands-on in iterative delivery cycles with a bias toward action, speed, learning, and practical outcomes over excessive polishExperience supporting governance in regulated environments, including privacy, security, compliance, and risk management considerations relevant to healthcare and customer engagement platformsExcellent communication skills with the ability to build stakeholder alignment, synthesize learnings, and recommend decisions grounded in business value and empirical evidenceStrong analytical and problem-solving skills, with the ability to interpret complex inputs, challenge assumptions, and adapt approaches in a rapidly evolving technological landscapeExperience enabling the transition from prototype to production is preferred, including partnering with delivery teams to package outputs, define next steps, and minimize rework Who We Are: The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website below for additional information on our company. The Fountain Group 3407 W Martin Luther King Jr. Dr. Tampa, FL 33607 “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.” By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy