Associate Director of Masters Admissions Systems

About the Role

The Associate Director of Admissions Systems (Slate Captain) serves as the primary architect and strategic lead for management of admissions systems for the Division of Master’s and Professional Programs across campus. This role is responsible for the technical health and innovation of the CRM (Slate) across 45+ master’s programs and executive education portfolios.

Responsibilities

• Works closely with leadership to manage the functional and technical aspects of the CRM (Slate) and its interface with the University’s student information system (Banner).
• Collaborates with Brown departments including the Office of Information Technology, Financial Aid, the Registrar, the Graduate School, and Brown’s academic Schools and Departments to support master’s and executive education enrollment functions.
• Represents the Division of Master’s and Professional Programs in campus-wide meetings and regional and national conferences related to technology.
• Acts as the primary technical contact with the vendor Technolutions, driving the long-term technical roadmap, overseeing annual cycle transitions, one-time program launches, system upgrades, and the integration of emerging technologies.
• Ensures a world-class applicant, faculty, and staff experience by balancing the complex needs of diverse academic departments with a unified, scalable school-wide infrastructure.

Qualifications

• Bachelor’s degree required.
• Minimum of 5 years’ experience in admissions systems or equivalent experience.
• Expert-level knowledge of Technolutions Slate (Rules, Configurable Joins, Portals).
• Demonstrated ability to translate broad institutional goals into technical system requirements.
• Proven success in managing large-scale, high-stakes system migrations or upgrades.

Preferred Experience

• Experience developing and providing training to diverse populations of users.
• Experience translating data and business process needs between end users and technical staff.
• Experience with SQL, HTML, and CSS to customize queries, reports, forms, portals, and dashboards in Slate.

Job Competencies

• Knowledge of integrated student database systems.
• Demonstrated consulting and analytic skills.
• Demonstrated creative problem-solving and strategic thinking skills.
• Experience analyzing business requirements and developing project plans.
• Customer service focus.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Professionalism, tact, judgment and flexibility.
• Ability to work well under pressure and in a team setting.
• Demonstrated commitment to work within a diverse environment and interact openly with individuals of different backgrounds.