Associate Director of Council Performance

About the Organization

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through life insurance, long-term care insurance, disability income insurance, investment, and annuity products. Charity is central to our mission: over the past ten years, we have donated $1.73 billion to help those in need and support our faith. While we employ individuals of diverse backgrounds, we adhere to the Church’s teachings in our investment strategies and employee benefits. As part of our religious mission, we support the pro-life cause, oppose assisted suicide and euthanasia, promote the Catholic faith, and aid Christians facing religious persecution in the Middle East. Our two million members volunteer to assist others in parishes and communities worldwide.

About the Role

Manages council health and retention initiatives, including mergers, reactivations, deactivations, and dissolutions. Conducts comprehensive analysis of council health statistics and oversees recovery actions for distressed councils. Manages new council processing, onboarding, and the collection and analysis of Annual Report on Council Status submissions from district deputies. Leads the Coordinator of Council Services, who supervises three direct reports responsible for council support services, departmental customer service guidelines, and improvements in the council leader experience. This includes handling incoming phone calls, emails, refund applications, fraternal forms, and affiliate member lists.

Responsibilities

• Work with external and internal stakeholders to reactivate, merge, or dissolve suspended and inactive councils.
• Develop and implement strategies to measure council health and provide actionable data to fraternal leaders.
• Analyze Annual Report on Council Status submissions and make recommendations for improved council performance.
• Create and manage strategies for onboarding new and reactivated councils.
• Coordinate strategies to bring councils pending suspension back into good standing.
• Oversee the Coordinator of Council Services to ensure successful execution of their responsibilities.
• Maintain council officer and director listings.
• Communicate with fraternal leaders in the field to gather missing information.
• Participate in Knights of Columbus meetings, conferences, and conventions.

Requirements

• Knights of Columbus membership required.
• Knowledge of the laws, policies, and procedures of the Order.
• 3-5 years of data analytics and reporting experience.
• 3-5 years of client relations experience or equivalent combination of training and experience.
• BA or BS degree with emphasis in Business, Communications, or Marketing.

Skills

• Effective oral and written communication skills.
• Analytical and problem-solving skills.
• Understanding of database design, cleaning, validation, and office automation.
• Strong organizational skills.
• Customer service orientation.

Pay

The wage range for this role is $89,500 - $110,000, applicable for work performed in Connecticut. The Knights of Columbus reserves the right to adjust the range if the position is performed in another location. Compensation decisions consider skill sets, experience, training, licensure, certifications, and organizational needs. Authorization to work in the United States is required; this position is not eligible for visa sponsorship.

Benefits

• Time Away: 13 paid holidays per year, vacation, paid sick leave, and flexible workweek schedules.
• Professional Development: Certifications, designation, and tuition reimbursement.
• Retirement Benefits: 401(k) retirement savings plan with company matching, and cash balance retirement plans fully funded by the company.
• Health and Wellness:
  • Short-term disability and term life insurance fully paid by the company.
  • Up to 12 weeks of childbirth leave under STD policy.
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents.
  • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. (Note: The Order’s health plans do not cover abortion, sterilization, or contraception.)
  • Long-term disability, dental, and vision insurance.
  • Health club membership reimbursement.
  • Employee Assistance Program.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.