Associate Director of Affordability - COE - PB

About the Role

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies. The Sanofi Patient Support Services (PSS) team focuses on supporting patients wishing to access Sanofi therapies by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to program offerings, the PSS organization includes field teams that provide education and support to patients and customers.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The Sanofi Patient Support Services (PSS) Affordability Center of Excellence (COE) is a team whose mission is to design and govern modular, flexible, and scalable affordability solutions that deliver measurable value for both patients and the enterprise, while evolving with a rapidly changing policy and payer landscape. Our team operates as strategic partners, program architects, operators, and problem solvers. We are seeking an Associate Director for copay to join our team.

As the Associate Director of Affordability in the newly formed Center of Excellence (COE) within Patient Support Services (PSS), you will be responsible for our copay program(s) for existing and upcoming launch assets. This role ensures that the affordability offerings are effectively implemented and evolve in response to market dynamics, supporting patient access to therapies. This role will oversee the management of affordability education to both patients and call center agents, copay vendor relationships, and work closely with internal and external stakeholders to optimize affordability initiatives.

Responsibilities

• Build and operationalize best-in-class financial assistance program(s) for patients.
• Identify opportunities to streamline processes, leverage technology, and champion continuous improvement.
• Provide direction and guidance to copay vendor(s) on day-to-day program operations.
• Manage patient case escalations.
• Identify and provide analysis and performance review of programs.
• Plan, develop, and coordinate Quarterly Business Reviews (QBRs).
• Present program performance to internal teams (PSS and Brands).
• Operate as the subject matter expert for the patient services affordability programs.
• Work collaboratively across the PSS team and cross-functional partners to maintain alignment of Patient Services objectives.
• Understand the impact of industry policy changes or service offerings that impact our financial support programs.
• Be an active leader on the Patient Services leadership team as we build our best-in-class patient experience model.
• Be a leader for change.

Requirements

• BA/BS degree in Business Administration, Healthcare, Healthcare Management, Public Health, Life Sciences, or a related field required.
• 7+ years experience in affordability program management, patient support services, case management, or a related field within the pharmaceutical or healthcare industry.
• Experience in patient support services, healthcare management, call centers, or a related area within the pharmaceutical industry.
• Ability to travel up to 25% of the time.

Qualifications

• Experience in patient program consolidations and/or conversions.
• Strong understanding of market dynamics, policy implications, and best practices in patient affordability and access.
• Advanced degree (MBA, MFin) preferred.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with vendors and internal stakeholders.
• Experience working in cross-functional roles and collaborating with leadership.
• Excellent problem-solving skills and analytical ability to identify trends and implement improvements.
• Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment.

Benefits

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce.