Associate Director of Admissions

About The Opportunity Job Summary Under the direct supervision of the Director of Admissions Enrollment Strategies, the Associate Director of Admissions collaborates with admissions leadership to manage critical components of the first-year evaluation and transfer enrollment processes. The Associate Director is responsible for identifying efficiencies and process improvements through strong project management, process design, and operational leadership. As part of the application evaluation process, the Associate Director manages 75-100 part-time seasonal application evaluators, including recruiting and hiring seasonal staff, overseeing training, coordinating daily assignments, and administering evaluator feedback processes. The Associate Director oversees transfer application review operations, including coordinating revisions to the application evaluation manual, training staff in transfer file review and customer service, monitoring reading queues, making daily assignment decisions, supervising the review of special applicant populations, conducting quality control reviews prior to decision release, running daily productivity reports, and participating in applicant selection processes. The Associate Director also oversees seasonal reading staff during the application review cycle as needed and supervises 1-4 Assistant Directors based on unit needs. This position works closely with university offices, programs, and relevant external organizations to support prospective students throughout the enrollment process. The Associate Director serves as a liaison with campus partners to provide key information that supports student enrollment decisions. As a member of the admissions leadership team, the Associate Director manages a recruitment territory, representing the University through recruitment travel, applicant evaluation, student and family counseling, presentations, interviews, and relationship management with guidance counselors and transfer advisors. Key Responsibilities & Accountabilities Temporary Application Evaluation Management Serve as a senior member of the application evaluation teamCoordinate application review efforts and determine seasonal staffing needs to meet evaluation goals and timelines for increasing first-year and transfer applicant poolsMaintain and advertise job descriptions and compensation rates for seasonal readersScreen and identify candidates to support the seasonal reading planManage the hiring process for seasonal application evaluatorsConduct onboarding for 75-100 seasonal staff members annuallyFacilitate regular check-ins with seasonal staff and maintain a visible management presence to address questions and concernsManage and document the temporary application evaluator feedback process Traditional Transfer and Contract Enrollment Serve as the primary point of contact for college partners and campus stakeholders regarding transfer processes, transfer initiatives, and prerequisite course requirements for transfer applicants and contract completersLead transfer customer service operations, including monitoring the transfer@northeastern.edu inbox, transfer communication channels, and applicant phone inquiriesEnsure transfer applicant inquiries receive timely responsesDevelop, maintain, and train staff on transfer review criteriaExecute transfer application reading plansServe as the primary point of contact for students offered and completing a contract for future enrollmentConduct transfer and contract support, evaluation, and selection activitiesMaintain awareness of population and college enrollment targets throughout the evaluation and selection process Territory Management – Recruitment Travel, Customer Service, and Application Evaluation Plan, design, and implement recruitment strategies for assigned geographic territories serving first-year and transfer studentsManage recruitment travel in a cost-effective and efficient manner while meeting office and university prioritiesMeet with, counsel, and provide information to prospective students, families, and guidance counselorsConduct follow-up activities and evaluations after recruitment travelRead and evaluate applications from assigned recruitment territoriesCommunicate with secondary school counselors regarding admission decisions when appropriateCounsel applicants, families, and counselors throughout the application evaluation processDevelop and implement targeted recruitment programming and enrollment activitiesManage assigned territories throughout the admission cycleConduct interviews and presentationsEstablish, develop, and maintain relationships with guidance counselors and transfer advisors while effectively representing the University Management of Direct Reports Hire, supervise, train, and evaluate direct reports involved in recruitment and application evaluation activitiesMentor staff to support successful completion of job responsibilitiesProvide direction, guidance, and daily operational support to direct reportsEnsure compliance with university policies and procedures Admissions Leadership Team Participation and Unit Support Serve as a member of the Admissions management teamDevelop, communicate, and implement office policies and proceduresCollaborate with management colleagues to support the achievement of institutional enrollment goalsSupport a positive and professional work environmentDemonstrate professionalism and support institutional, divisional, and office policies and proceduresAdhere to management expectations and provide high levels of customer service to students, colleagues, and internal and external stakeholders Required Minimum Qualifications Bachelor's degree4-6 years of progressively responsible experience in college admissions, higher education, or a related fieldStrong supervisory, interpersonal, and leadership skillsDemonstrated commitment to staff developmentDemonstrated skill in creative thinking and problem solvingExcellent written, verbal, presentation, and communication skillsEmotional intelligence and professional maturityExperience developing efficient and effective policies and systems that manage high-volume operations while maintaining process quality and outcomesAbility to interpret enrollment research and apply findings to strategic planningExperience working with diverse populationsProven understanding of technical systemsStrong organizational skills and attention to detailStrong customer service orientationAbility to manage relationships diplomatically with stakeholders and partnersKnowledge of higher education issues related to student recruitment, admission, and enrollment Required Documents Resume Position Type Enrollment Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type 109S Expected Hiring Range $67,855.00 - $95,845.00 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.