Associate Director, Medical Information and Communication

What you’ll do

• Medical Information Inquiry Response:
• Own the end-to-end Medical Information Inquiry response process from intake through resolution, including assessment, cross-functional triage, response development, approval, documentation, and timely complaint closure.
• Medical Content Development:
• Own, develop and update Freenome's medical content including FAQs, slide decks and training materials, standard response letters, publication summaries, talking points, congress summaries, and other materials as needed.
• Ensure medical content is current and version-controlled.
• SMA Program Support:
• Support the development and delivery of Medical Communication activities including scientific communications platforms, claims, matrices, lexicon, and competitive evidence surveillance. Ensure incorporation of field feedback and provider/KOL questions to medical content.
• Cross-functional engagement:
• Partner across Medical Affairs, Marketing and Sales Training on claims matrices to ensure that claims and related materials are aligned enterprise-wide to support Freenome's unified scientific voice.
• Empower field medical teams for scientific engagement by collaborating across Medical Communications, Field Medical, Medical Training, Operations, and other partners as materials, training, and workflows are launched.
• Triage and surveil evidence generated through field insights, competitive intelligence, scientific updates for appropriate inclusion in education and communication channels.
• Partner with Field Medical to ensure consistent and timely updates to medical communications strategy, tactics, and feedback loops.
• Scientific Communications Platform:
• Manage scientific communications platforms to drive consistency across medical communication tools and channels in partnership with Field Medical, Product, and Marketing.
• AI Integration:
• Incorporate AI-driven solutions to capture, analyze, and propagate medical communications cross-functionally, ensuring Freenome stays at the forefront for data-driven decision-making.

Must Haves

• Experience: 7+ years in Medical Affairs, with at least 3–5 years specifically in Medical Communications or Information within the medical diagnostic industry.
• Education: Advanced degree (PharmD, PhD, or MS) preferred; Bachelor’s degree in a scientific field required. Formal training as an educator is preferred.
• Technical Savvy: Proven experience implementing AI tools in content development, exceptional writing skills and attention to detail.
• Ability to efficiently manage time and priorities and adapt to a fast-paced environment. Proven track record to complete deliverables.
• Scientific Platform Development: Expert-level proficiency with developing scientific platforms and excellent cross-functional skills to attain company-level engagement and buy-in.
• Compliance Knowledge: Deep understanding of the MLR review process ICMJE and GPP3 best-practices (CMPP-certification preferred) and PhRMA/OIG compliance guidelines.
• Communication: Exceptional ability to translate complex clinical data into digestible materials.

Benefits and additional information

The US target range of our base salary for new hires is $182,750 - $257,250. You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.

- Family & Medical Leave Act (FMLA)

- Equal Employment Opportunity (EEO)

- Employee Polygraph Protection Act (EPPA)

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