Associate Director, Masters Program Office

About the role

The Associate Director of Program Services is responsible for all aspects of program management and coordination of activities related to the Paul Merage School of Business Program Services Office. This includes academic advising to students in the Masters Programs, including academic probation, registration, add/drops waivers and substitutions, and leaves of absence. Basic knowledge of U.S. visa and immigration procedures is required to advise admitted international students and/or provide resources to further assist the students. Additionally, the role involves advising students on professional certification requirements, tracking students' progress in the program, and ensuring that program requirements are met. The Associate Director is also responsible for planning and implementing high-engagement student events, such as orientation and commencement celebration events. They work collaboratively with faculty, staff, and other campus departments on issues relating to the Masters Programs.

Responsibilities

• Manage and coordinate all aspects of program activities
• Provide academic advising to Masters Programs students, including academic probation, registration, add/drops waivers, and substitutions
• Advise students on professional certification requirements and track their progress in the program
• Ensure that program requirements are met
• Plan and implement high-engagement student events, such as orientation and commencement celebrations
• Collaborate with faculty, staff, and other campus departments on issues relating to the Masters Programs

Requirements

• Working knowledge of advising and counseling techniques
• Ability to multi-task and meet deadlines
• Solid verbal and written communication skills
• Interpersonal skills
• Multicultural competencies; ability to work with diverse populations
• Ability in problem identification and reasoning; ability to develop original ideas to solve problems
• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance

Preferred

• Knowledge of University-specific computer application programs
• Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences
• Basic knowledge of student immigration and visa processes pertaining to international students and scholars
• Understanding of University processes and procedures
• Knowledge of University rules and regulations

Special Conditions

• Must be available to work occasional nights and weekends
• Must be available to work in the office a minimum of 3 days/week