Associate Director, Market Access Training

About the Role

Incyte is a global biopharmaceutical company dedicated to solving unmet medical needs through the discovery, development, and commercialization of proprietary therapeutics. The Field Reimbursement Trainer plays a critical role in designing, developing, and delivering comprehensive training programs for Field Access Manager (FAM) teams. This position ensures FAMs are equipped with the knowledge and skills to support healthcare providers, navigate payer landscapes, and address reimbursement challenges. The trainer will demonstrate subject matter expertise in reimbursement ecosystems and accelerate FAM capabilities through classroom and field-based engagements at national and regional levels. The specialist will also retain FAM skills to provide coverage during surge field needs.

Responsibilities

• Become a Subject Matter Expert:
  • Develop a deep understanding of the reimbursement environment, distribution models, commercial payers, PBMs, Medicare, Medicaid, and other governmental programs, including associated systems, processes, policies, and trends.
  • Exhibit technical knowledge of patient insurance benefit design, coverage, coding, payment methodologies, prior authorizations, appeals processes, new drug exceptions, patient affordability, and medical/pharmacy benefit designs.
  • Help the field reimbursement team understand current and anticipated changes in the reimbursement environment.
  • Understand traditional and wholesale/retail distribution, specialty environments, and the process for navigating scripts through specialty pharmacies.
• Engage Key Customers:
  • Demonstrate a deep understanding of market customers, their structures, processes, key stakeholder roles, electronic health records systems, and experience with manufacturer support programs.
• Training Program Development:
  • Design and develop training curricula covering healthcare reimbursement processes, payer policies, patient access programs, and case management.
  • Create training materials such as presentations, job aids, workshops, e-learning modules, and case studies aligned with company policies and industry best practices.
  • Ensure training programs adapt to regional payer variations and product-specific requirements.
  • Coach, evaluate, and certify field reimbursement specialists' skill levels and field readiness.
• Field Reimbursement Training Delivery:
  • Lead training sessions for new hires and existing Field Access Managers on payer access, prior authorizations, appeals processes, and patient support programs.
  • Deliver in-person and virtual training sessions that are engaging, interactive, and easy to understand.
  • Provide hands-on training and practical exercises to enhance FRMs' ability to assist providers with reimbursement issues and patient access challenges.
• Ongoing Education & Updates:
  • Keep the field reimbursement team informed of industry trends, payer policy changes, and new access programs.
  • Develop and implement refresher courses or update sessions to ensure FRMs remain knowledgeable on the latest reimbursement processes and payer policies.
  • Collaborate with internal stakeholders (legal, compliance, and market access teams) to ensure training content reflects up-to-date policies and regulations.
• Field Support and Observation:
  • Conduct field observations and assessments of FAMs to evaluate training effectiveness and identify skill gaps.
  • Provide coaching and feedback to individual FAMs to improve their understanding of reimbursement processes and payer interactions.
  • Act as a resource for FAMs, answering questions and troubleshooting complex reimbursement issues.
• Cross-Department Collaboration:
  • Collaborate with internal and field-based stakeholders to identify, prioritize, and address access and affordability challenges while adhering to internal compliance guidelines.
  • Work with sales, market access, legal, and compliance teams to align training programs with broader commercial strategies.
  • Integrate product-specific information into training materials, especially for new product launches.
  • Partner with field managers to assess training needs and customize programs based on team performance and regional challenges.
• Compliance and Reporting:
  • Ensure all training content complies with healthcare laws and regulations (e.g., HIPAA, CMS guidelines) and internal policies.
  • Track and report on training progress, FRM performance, and knowledge retention through assessments and follow-up evaluations.
  • Document all training activities and ensure field reimbursement teams are fully certified and compliant with company and regulatory standards.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare, business, education, or a related field; advanced degrees or certifications (e.g., Certified Professional Coder (CPC), Certified Medical Reimbursement Specialist (CMRS)) are a plus.
• Extensive experience in healthcare reimbursement, field training, or market access roles, with a solid understanding of payer policies, coding, billing, and patient access programs.
• Previous experience in training or education, preferably within the pharmaceutical, biotech, or medical device industries.
• In-depth knowledge of healthcare reimbursement processes, including insurance verification, prior authorization, appeals, and payer policy nuances.
• Excellent presentation and facilitation skills, with the ability to explain complex reimbursement concepts clearly and engagingly.
• Strong problem-solving skills and the ability to provide coaching and feedback to field teams.
• Willingness to travel (up to 50%) to deliver field training and conduct on-site observations.

Skills

• Training Expertise: Proven ability to design and deliver comprehensive training programs that drive knowledge retention and skill development.
• Communication: Exceptional verbal and written communication skills, with the ability to engage learners and tailor training to different learning styles.
• Technical Knowledge: Deep understanding of healthcare reimbursement processes, payer policies, and access programs.
• Coaching: Ability to provide constructive feedback and personalized coaching to enhance field team performance.
• Adaptability: Ability to adjust training programs to reflect changes in payer policies, industry trends, and company goals.