Associate Director, Laboratory Operations

Primary Responsibilities

• Provides operational and strategic leadership to laboratory products assigned to the individual.
• Participates in budget preparation, monitoring of revenue, expenses, test volume, FTE efficiency, report/result turnaround, as well as overall production performance.
• Serves as a model for standards and behavior performance.
• Participate in the drafting of SOW and processing of select research samples through the CLIA lab. Leads, directs and manages high performance teams with accountability for operations, quality, customer service, and success of assigned departments and product lines.
• Identifies and champions development of departmental key performance indicators (KPI) and analyze for opportunities to optimize department performance.
• Directs Production Laboratory personnel in support of activities for manufacturing that will include method validation, method transfer, and in-process testing.
• Develops or oversees the development of Laboratory production process, procedures, and authorize the implementation.
• Develops subordinate’s development through professional development reviews, coaching, mentoring, and training.
• Collaborates with direct reports to create a professional development goals for his/her team and fosters a positive work environment.
• Generates and routinely provide executive level production/departmental summaries.
• Responsible for representing the company during audits, visits, and technical and client calls.
• Builds effective partnerships with department heads to help drive the business toward achieving company objectives.
• Establishes operational objectives and plans.
• Delegates assignments as necessary.
• Works on issues where analysis requires in-depth knowledge of organizational objectives. Establishes schedules, work plans, and performance requirements.
• Interacts regularly with senior management or executive levels.

Qualifications

• BS/BA degree (or equivalent) in STEM-related field; Biological Sciences preferred
• At least 8 years’ experience and with at least 5 years’ experience overseeing manufacturing or a Contract Research Organization production team at a leadership level
• Prefer to have ASCP MLS certification or ability to obtain ASCP MLS certification

Knowledge, Skills, and Abilities

• Experience managing a CLIA/CAP CRO production team is highly preferred
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Google products (Gmail/GCal/Drive/GChat)
• Excellent oral and written communication skills, strong organization skills and high attention to detail
• Aptitude to thrive in fast paced unstructured, constantly changing environment when faced with multiple challenging projects
• Strong interpersonal skills with a service-oriented mindset
• Proactive, independent self-started with a can-do attitude
• Establish and maintain positive and effective working relationships with clients, coworkers, contractors, and vendors
• Strong detail orientation: ability to set priorities, multi-task and meet deadlines
• Ability to work effectively with technical employees at all levels
• Ability to handle sensitive, confidential information discreetly and professionally
• Experience in Molecular Biology
• Experience in building and managing a high performing group of engaged and motivated employees