Associate Director, Internal Communications
About the role
The Associate Director, Internal Communications, plays a crucial role in enhancing Dana-Farber's mission by ensuring a well-informed, engaged workforce and supporting patients and families. This position focuses on internal and patient communications, collaborating with cross-functional stakeholders to develop and execute communication strategies.
Responsibilities
Strategize, develop, and execute internal and patient/family communication initiatives, including workforce and patient communications.
Manage editorial calendars and templates to maintain consistent information flow and adapt strategies to changing priorities.
Maintain content standards for plain language, health literacy, accessibility, and translation/localization, and establish incident communication protocols for disruptions and time-sensitive updates.
Build and steward partnerships with cross-functional stakeholders, define and maintain clear approval models, and ensure accuracy, legal compliance, and timely delivery of communications.
Embed HIPAA/PHI protections and institutional policies into patient communications; oversee rigorous review and version control practices; and maintain ready-to-activate playbooks for service disruptions and other incident communications.
Provide training and support to staff and content contributors responsible for updates across channels, ensuring adherence to style, best practices, and health literacy, accessibility, and approved messaging.
Develop reusable toolkits, scripts, FAQs, and communication playbooks to drive consistency across sites and departments as systems and processes evolve.
Collaborate with the Inclusion, Diversity, & Equity office to promote inclusivity through communications, ensuring related content is well-represented and adapted to reflect evolving diversity and inclusion priorities.
Define KPIs and dashboards for workforce and patient/family communications and use analytics to iterate messages, channels, and timing, and to inform operational partners of communication-driven outcomes.
Supervise staff, set clear expectations, deliver feedback, monitor performance for quality, efficiency, and compliance with policies and procedures, and foster a positive and productive work environment.
Requirements
Bachelor's degree required. A degree in Communications, Journalism, Public Relations, or a related field is preferred.
Minimum of 6+ years of experience in communications, with a focus on internal communications and stakeholder management.
Experience in the healthcare industry or a related field is preferred.
Qualifications
Strong writing and editing proficiency, including the ability to craft, edit, and proofread content to ensure clarity, conciseness, empathy, and alignment with organizational style and voice.
Proven project management skills, including the ability to manage multiple projects simultaneously and lead complex cross-functional initiatives with multiple dependencies.
Interpersonal skills, including the capability to collaborate effectively with diverse stakeholders, including senior leaders, clinicians, researchers, and administrative staff, and foster productive relationships.
Strategic and creative thinking, including the ability to develop and execute multi-channel, innovative communication strategies for large-scale change that align with organizational goals and enhance workforce engagement and the patient experience.
Content and analytical skills, including proficiency in using content management systems, patient-facing platforms, and analytics tools to plan, target, and evaluate communications, and an understanding of analytics to interpret data trends and adjust content strategies for optimal reach and engagement.
Inclusion and equity awareness, including deep expertise in health literacy, culturally responsive communication, accessibility standards (WCAG/Section 508), and translation/localization best practices.
Discretion and diplomacy, including the ability to handle confidential information with sensitivity and professionalism.
Skills
Writing and Editing Proficiency
Project Management
Interpersonal Skills
Strategic and Creative Thinking
Content and Analytical Skills
Inclusion and Equity Awareness
Discretion and Diplomacy
Benefits
At Dana-Farber Cancer Institute, we offer a supportive and inclusive environment where every patient, family, and staff member feels they belong. We are committed to having a diverse and inclusive workforce that offers multifaceted experiences. If you are inspired by working in this kind of organization, we encourage you to apply.
Pay
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and the candidate’s relevant experience, skills, and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$120,300.00 - $134,500.00