Associate Director, End User Product Management

About the role

You’ll lead the strategy, evolution, and experience of the platforms our attorneys and business professionals rely on every day. This role sits alongside peer leaders in Enterprise Messaging Systems and Desktop Engineering & Practice Systems — and playing a pivotal role in defining the future of end user technology across the firm.

Responsibilities

• Lead, develop, and scale the End User Product Management team, setting clear goals, coaching performance, and fostering a culture of accountability and continuous improvement
• Establish consistent product management practices across the team, including roadmaps, requirements, vendor management, and adoption tracking
• Own the strategic direction and roadmap for iManage, partnering with IT and overseeing upgrades, enhancements, and integrations across firm systems
• Manage the iManage vendor relationship and drive adoption through targeted training, change management, and performance metrics
• Set vision and governance for MoFo Connect (Infodash/SharePoint Online), ensuring a high-quality, engaging intranet experience
• Drive firmwide adoption and integration of MoFo Connect with iManage and Microsoft 365 to deliver a seamless user experience
• Own and evolve the Digital Employee Experience (DEX) Program, using data and user feedback to identify issues, drive improvements, and report measurable impact across the end user technology landscape

Requirements

• Bachelor’s degree in IT, Business, Computer Science, or a related field required; advanced degree or certifications (PMP, ITIL, Microsoft 365, iManage) a plus
• 7-10 years of progressive experience in product management, IT systems, or related roles, with advancement into leadership
• Law firm/Legal Experience preferred
• Proven people leadership experience, including developing and managing product managers or analysts
• Strong hands-on experience with legal technology, especially iManage or comparable DMS, within a law firm or professional services environment
• Experience owning digital workplace or intranet platforms (e.g., SharePoint Online, Infodash), including governance, vendor management, and adoption
• Familiarity with Digital Employee Experience (DEX) programs, tools, and data sources such as surveys, telemetry, and ITSM systems
• Technical fluency across iManage, Microsoft 365, and end user platforms, with the ability to partner on integrations and architecture
• Strategic, collaborative leader with strong vendor management skills and a consistent focus on delivering exceptional end user experiences

Qualifications

• Bachelor’s degree in IT, Business, Computer Science, or a related field required; advanced degree or certifications (PMP, ITIL, Microsoft 365, iManage) a plus
• 7-10 years of progressive experience in product management, IT systems, or related roles, with advancement into leadership
• Law firm/Legal Experience preferred
• Proven people leadership experience, including developing and managing product managers or analysts
• Strong hands-on experience with legal technology, especially iManage or comparable DMS, within a law firm or professional services environment
• Experience owning digital workplace or intranet platforms (e.g., SharePoint Online, Infodash), including governance, vendor management, and adoption
• Familiarity with Digital Employee Experience (DEX) programs, tools, and data sources such as surveys, telemetry, and ITSM systems
• Technical fluency across iManage, Microsoft 365, and end user platforms, with the ability to partner on integrations and architecture
• Strategic, collaborative leader with strong vendor management skills and a consistent focus on delivering exceptional end user experiences

Skills

• Strategic thinking and problem-solving
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Strong leadership and team management skills
• Experience with legal technology and end user platforms
• Vendor management and negotiation skills

Benefits

At MoFo, we offer a comprehensive benefits package starting on your first day. A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family. Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care. Global wellness program, including free access to Talkspace and Calm apps. Annual community service day to make an impact on your community and a birthday holiday just for fun. Education reimbursement annually. Dedicated Talent Development team. Competitive annual profit-sharing contribution.

Pay

Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities/states and may vary based on factors including but not limited to the following: local market data and ranges; an applicant's skills and prior relevant experience; and certain degrees, licensing, and certifications.

Schedule

The position may close earlier if a suitable candidate is identified.