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Jobs · Quality Assurance · Connecticut

Associate Director, EHRO Quality Management (Onsite)

Pratt & Whitney · East Hartford, CT · 2 mo ago
On-siteQuality AssuranceFull-time

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations, and investments in research and development, we offer capabilities and opportunity no one else can. Pratt & Whitney is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power systems, revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

This role is onsite at our East Hartford, CT location. U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

About the Role

The Quality Assurance Manager leads the site’s Quality Assurance program for East Hartford Repair Operations (EHRO), supporting both the CTRP and CTSC businesses. This role ensures compliance with regulatory, customer, and organizational requirements while driving continuous improvement and operational excellence. The QA Manager partners with engineering, operations, customer support, and regulatory teams to maintain the highest standards of product integrity. This position reports directly to the site’s General Manager and is a member of the senior leadership team.

Responsibilities

  • Lead the Quality Assurance function for EHRO operations, ensuring compliance with regulatory bodies (FAA, EASA, CAAC, UK, etc.), customer, and internal quality requirements.
  • Manage and direct the Quality Engineering team, fostering collaboration with operations and engineering to advance quality objectives.
  • Maintain the site’s Quality Management System (QMS), including internal/external audits, corrective actions, and document control.
  • Oversee investigations and closure of quality escapes, nonconformances, and customer issues, ensuring robust root cause analysis and corrective/preventive actions.
  • Provide strategic leadership for continuous improvement of quality processes, metrics, and performance.
  • Support readiness and execution of customer, regulatory, and third-party audits; act as the primary quality interface for customer quality teams.
  • Ensure consistent application of inspection standards, workmanship criteria, and technical documentation across EHRO.
  • Maintain oversight of training and qualification programs for quality personnel, inspectors, and auditors.
  • Monitor site performance indicators, analyze trends, and drive proactive quality risk mitigation.
  • Partner with Operations and Engineering to improve process capability, reduce defects, and enhance product reliability.
  • Ensure timely and accurate quality reporting to leadership, regulatory bodies, and customers.
  • Champion a culture of safety, integrity, and accountability throughout the organization.

Requirements

  • Advanced degree and 10+ years of experience in Quality, Engineering, or Operations in Aviation, Aerospace, Space, Defense, or a similar regulated industry; OR Bachelor’s degree and 12+ years of relevant experience; OR Associate’s degree/Technical School Diploma and 14+ years of relevant experience; OR High School diploma or Military/Technical Training (e.g., A&P Certificate) and 16+ years of relevant experience.
  • 5+ years of experience in Quality Assurance, Quality Engineering, or MRO operations.
  • 5+ years of leadership experience, ideally managing technical teams.
  • Experience with Quality Management Systems (e.g., ISO 9001, AS9100, AS9110).

Preferred Qualifications

  • University degree in Engineering (Aerospace, Mechanical, or Quality preferred).
  • ASQ certifications (CQE, CQA, CMQ/OE) or equivalent.
  • Operations leadership and personnel management experience within a collective bargaining unit/union workforce.
  • Strong understanding of aerospace component repair and overhaul processes.
  • Knowledge of AS9100/AS9110 or ISO 9001 and audit processes.
  • Working knowledge of FAA Part 145, EASA, AS9110, and other relevant regulatory frameworks.
  • Root Cause and Corrective Action experience (QCPC, RCCA, Red-X, Fault Tree, etc.).
  • Ability to lead cross-functional teams and manage quality clinics or projects.
  • Experience with Lean Manufacturing and continuous improvement methodologies (CORE/ACE/Six Sigma, etc.).
  • Familiarity with Pratt & Whitney shop practices, quality standards, and inspection methods/tools.
  • Proficiency in Microsoft Office Suite, SAP ERP, and Solumina MES.
  • Strong communication skills for interacting with all levels of management, shop personnel, external customers, and regulatory agencies (e.g., DCMA, FAA).

Pay

The salary range for this role is $157,200–$298,800 USD. The range reflects all experience levels. RTX considers factors such as role, function, responsibilities, work experience, location, education/training, and key skills when extending an offer.

Benefits

  • Medical, dental, and vision insurance.
  • Life insurance and short/long-term disability coverage.
  • 401(k) match.
  • Flexible spending accounts.
  • Flexible work schedules (where applicable).
  • Employee assistance program.
  • Employee Scholar Program (education support).
  • Parental leave.
  • Paid time off and holidays.
  • Annual short-term and/or long-term incentive compensation programs (eligibility dependent on role level and collective-bargaining status).

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