Associate Director, Donor Relations

About the role

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world.

Responsibilities

• Manage a team of professionals; identify, develop, and retain the next generation of leaders within the department
• Develop timely and tailored performance reviews for direct reports
• Maintain up-to-date job descriptions and recruit new staff
• Provide mentoring, coaching, and career advice to staff, as appropriate
• Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues
• Collaborate with the Senior Director and Director on MGB integration efforts to create new naming and funding level guidelines and processes
• Play an integral role in the management of naming and funding opportunities, including programs and initiatives, endowed and current-use funds (e.g., endowed chairs, professorships, etc.), clinics and centers, and a primary focus on physical spaces (i.e., capital)
• Identify, define, and categorize legacy and new capital opportunity opportunities, including working closely with leadership on pricing approvals; work closely with the MGB Facilities and Real Estate teams on matters relating to capital projects, donor-named space renovations and relocations, and signage
• Oversee the development, installation, maintenance, and inventory of plaques and signage to ensure donors feel recognized and appreciated; collaborate with Operations to process signage-related invoices
• Participate in planning for stewardship and recognition activities for capital donors
• Collaborate with fundraising colleagues on proposals and with Donor Relations colleagues on accompanying materials for new gifts; enhance existing collateral and develop innovative new content to help increase and convey the overall impact of programmatic and capital giving
• Collaborate with the Development Events staff on celebrations for new space dedications, and other events as needed
• Ensure that all applicable data is entered into the Atlas CRM database; develop quality assurance reports and collaborate with the IS team and other stakeholders to identify and prioritize donor data reporting needs

Qualifications

• Bachelor’s degree required and 5-7 years of related experience
• Strong project management experience and organizational skills
• An ability to balance multiple priorities with competing due dates while maintaining a strategic vision for individual work
• A strong commitment to customer service, exceptional quality standards, and adopting best practices and efficiencies
• A collaborative approach to setting priorities and managing expectations, staying flexible with navigating change, and being open to new ideas
• Excellent interpersonal skills and the ability to work collaboratively, effectively, and politely with diverse audiences and stakeholders
• An ability to analyze systems and to identify and propose effective process improvements to stewardship operations
• Strong written and verbal skills
• A creative, honest, and considerate attitude, with a high level of energy and enthusiasm
• A proficiency in Blackbaud CRM or experience with other sophisticated relationship management database(s)/CRM
• A proficiency in Microsoft Office applications