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Jobs · Consulting · Texas

Associate Director, Delivery Center Integration

Grant Thornton (US) · Austin, TX · 1 mo ago
HybridConsulting$14k–$216k/yrFull-time

About the role

The Associate Director, Delivery Center Integration plays a critical role in building, integrating and optimizing the Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Associate Director‑level leader will lead the portfolio of projects/programs driving consistency, standardization across delivery centers with a global delivery workforce of 10,000+ resources.

Responsibilities

  • Lead the portfolio of transformation programs for building, scaling and integrating multi‑region delivery centers at scale; drive required consistency, standardization, quality and industrialization across delivery centers.
  • Establish and drive stakeholder management and governance including SteerCo’s, monthly and quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
  • Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning across delivery centers.
  • Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.

Requirements

  • Bachelor’s degree in IT, Business or another related field; MBA preferred.
  • 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.

Qualifications

  • Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi‑region delivery centers at scale.
  • Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi‑tower integration.
  • Exceptional communication, presentation, and executive‑level influencing skills.
  • Hands‑on leader with strong portfolio and program management and a strong bias towards execution.
  • Fluent and professional English—verbal and written.
  • Demonstrated ability to work in complex, multinational environments and collaborate effectively

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