Associate Director, Data Transformation

This position resides within the Customer Support group at Axxis, a leading provider of cloud-based solutions for downstream petroleum process automation. The Research and Analysis Associate Director will report to the Axxis Director of Customer Support.

About the role

The ideal candidate should have excellent analytical skills, great attention to detail, and experience with Microsoft Excel and SQL. They should be self-motivated and possess strong customer service skills, including written and verbal communication.

Responsibilities

• Normalize incoming data to Axxis data points
• Perform data accuracy audits on a scheduled basis
• Research and create new data points as industry changes require
• Maintain records of industry changes for historical review and metrics
• Verify incoming data has necessary elements for data capturing; create elements mapping and output documentation
• Keep Customer Support and Professional Services team members informed on industry changes that impact data output
• Contact customer base, fuel suppliers, and distributors when quality control questions arise
• Participate in Data Governance team meetings, working closely with cross-departmental teams
• Create client license files for software access and audit daily receipt of client data
• Provide exceptional customer support when communicating with and assisting customers; ensure high quality standards are maintained for all interactions and issue resolutions
• Respond to client requests and inquiries within the predetermined timeframe of the service level agreement
• Document and track case histories, issues, and actionable steps taken
• Obtain and maintain a fundamental understanding of product features and functionality
• Provide leadership and training to the Source Information team as a Subject Matter Expert
• Coach and mentor Source Information staff through challenging industry changes
• Manage and maintain contact information for major industry vendors
• Coordinate API discussions with data vendors and communicate requirements to Axxis Development teams
• Provide guidance for new and existing data mappings for capture and cruncher requests

Requirements

• Strong data analysis skills
• Excellent organizational skills with strong attention to detail
• Proficient in Microsoft Excel, SQL, and Outlook, with the ability to create basic queries, navigate applications, and learn new systems easily
• Skilled in managing multiple priorities
• Strong written and verbal communication skills with experience communicating at all levels of client organizations and internally across functions (product development, customer support, sales)
• Committed to meeting customer expectations and requirements; acts with customers in mind
• Establishes and maintains effective relationships with customers, gaining their trust and respect
• Takes pride in work product and monitors own work to ensure quality
• Strives to continually build knowledge and skills (professional and computer); shares expertise with others
• Contributes to building a positive team spirit; treats others with respect and consideration

Qualifications

• Bachelor’s Degree preferred
• 10+ years’ experience in leading a data analytics team in a high-paced environment preferred
• Previous oil industry experience is a plus

Pay

Base pay range: $110,000 - $135,000. This range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

Benefits

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.